1. Attachments are working again! Check out this thread for more details and to report any other bugs.

2010 Brake Recall woes...

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by Jonny Morrow, Dec 13, 2016.

  1. Jonny Morrow

    Jonny Morrow Junior Member

    Joined:
    Sep 20, 2012
    32
    9
    0
    Vehicle:
    2010 Prius
    Model:
    II
    Who else out there owns a 2010 Gen III that suffers from inconsistent sometimes nonexistent brakes and strange noises but who's VIN is not covered in the Brake Booster Recall? After about a year of driving with squishy, unreliable brakes I finally started to do some homework and came across the Brake Booster recall. It describes my issue to a T. Mechanical humming noise, compressed air sounds and a loss of brake power randomly.

    Got in touch with Toyota and they're no help. Actually really disappointed in the really bad customer service.

    Any suggestions or am I looking at a repair out of pocket?
     
    #1 Jonny Morrow, Dec 13, 2016
    Starfleet likes this.
  2. JC91006

    JC91006 Senior Member

    Joined:
    Nov 10, 2013
    16,470
    8,383
    0
    Location:
    Los Angeles, CA
    Vehicle:
    2008 Prius
    Model:
    II
    You can always file your complaint with the NHTSA. They like to know about these problems

    You contacted Toyota corporate or your local Toyota dealer? I've always had good customer service with Toyota corporate
     
    #2 JC91006, Dec 13, 2016
  3. CNYhybrid

    CNYhybrid Member

    Joined:
    Oct 31, 2016
    158
    83
    0
    Location:
    Liverpool, New York
    Vehicle:
    2011 Prius
    Model:
    Four
    Never stop with the first person you speak with at corporate. I've owned a number of Toyotas and have sometimes had to go higher in the hierarchy. My final success rate has been very high. Stress that this is a safety issue. Good luck.

    Posted via the PriusChat mobile app.
     
    #3 CNYhybrid, Dec 13, 2016
  4. Mendel Leisk

    Mendel Leisk Senior Member

    Joined:
    Oct 17, 2010
    54,667
    38,207
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Any warning lights on the dash?
     
    #4 Mendel Leisk, Dec 14, 2016
  5. Prodigyplace

    Prodigyplace Senior Member

    Joined:
    Nov 1, 2016
    11,696
    11,317
    0
    Location:
    Central Virginia
    Vehicle:
    2017 Prius
    Model:
    Two
    Try sending a PM to @Prius Team . They are the Toyota US Prius marketing team. They should be able to direct you.
     
    #5 Prodigyplace, Dec 14, 2016
  6. Jonny Morrow

    Jonny Morrow Junior Member

    Joined:
    Sep 20, 2012
    32
    9
    0
    Vehicle:
    2010 Prius
    Model:
    II
    ABS dash lights come on at random. Usually as I hit heavy bumps. When ABS comes on brakes are pretty much gone.

    Will probably try some escalation at some point but this whole thing has left me pissed off and stressed out. Thinking about just selling the car and being done with Toyota. Plenty of other awesome hybrids on the market.
     
    #6 Jonny Morrow, Dec 16, 2016
  7. Jonny Morrow

    Jonny Morrow Junior Member

    Joined:
    Sep 20, 2012
    32
    9
    0
    Vehicle:
    2010 Prius
    Model:
    II
    Contacted Toyota Corporate both over email and phone. They were terrible and basically told me there's nothing they will do.
     
    #7 Jonny Morrow, Dec 16, 2016
  8. JC91006

    JC91006 Senior Member

    Joined:
    Nov 10, 2013
    16,470
    8,383
    0
    Location:
    Los Angeles, CA
    Vehicle:
    2008 Prius
    Model:
    II
    When you hit large bumps, your car will lose traction and it's normal for a momentary abs/traction control light to come on
     
    #8 JC91006, Dec 17, 2016
    Mendel Leisk likes this.
(You must log in or sign up to post here.)