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Prius month-long parts supply disruption

Discussion in 'Gen 2 Prius Main Forum' started by ystasino, May 26, 2017.

  1. ystasino

    ystasino Active Member

    Joined:
    Apr 17, 2007
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    Location:
    Tucson, Arizona
    Vehicle:
    2007 Prius
    Model:
    Two
    my dealer here in Tucson, AZ, is telling me that the 07 combination meter is on backorder for 3-4 weeks.

    Toyota, you must be joking! I might as well buy an audi or a tesla if Toyota downtime is 1 month. The reason I buy Toyota is that this can never happen.

    I've tolerated melting plastics (fob, windows and hatch), an inverter coolant pump failure, and a bizarre 12V battery implementation and three exchanges in 81,000 miles worth of driving over 10 years.

    Can you help me elevate this complaint? I believe the dealer is making my feelings clear to the district manager, is there anything else I can do?

    Thanks,
     
    #1 ystasino, May 26, 2017
  2. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
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    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    is this a warranty situation? unfortunately, toyota parts backorders are becoming all too common.
     
    #2 bisco, May 26, 2017
  3. ystasino

    ystasino Active Member

    Joined:
    Apr 17, 2007
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    Location:
    Tucson, Arizona
    Vehicle:
    2007 Prius
    Model:
    Two
    Warranty after 10 years? Or are you suggesting that I look for a used combination meter?
     
    #3 ystasino, May 26, 2017
  4. bisco

    bisco cookie crumbler

    Joined:
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    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    there was an extended warranty, but i don't know the details. you can get used on ebay?
     
    #4 bisco, May 26, 2017
  5. ystasino

    ystasino Active Member

    Joined:
    Apr 17, 2007
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    Location:
    Tucson, Arizona
    Vehicle:
    2007 Prius
    Model:
    Two
    Toyota is paying for my Gen4 rental. My concern is that my current Prius is roasting in the sun, though I did provide a breathable car cover to the dealer. Supposedly the new meter will be here in what is now 2-3 weeks.

    What way would you go?
     
    #5 ystasino, May 29, 2017
    bisco likes this.
  6. bisco

    bisco cookie crumbler

    Joined:
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    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    i would go with the free new one and rental. but i'm no expert on hawaiian sun. most new cars sit in the sun for weeks and months on end.
     
    #6 bisco, May 29, 2017
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