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Take the ChargePoint #PrimeCharging Challenge

Discussion in 'Prime Fuel Economy & EV Range' started by Team ChargePoint, Jul 12, 2017.

  1. priuscatprimeguy

    priuscatprimeguy Senior Member

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    Well so far the issue at Meijers at 3565 Fairlane Dr
    Allen Park, MI has not been resolved I posted a report on June 28th and as you can see from post #29 where I downloaded a screen shot of comments as late as 6 days ago. It's still down.Update there's a comment from 4 days ago stating they're still down
     
  2. Team ChargePoint

    Team ChargePoint Active Member

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    @priuscatprimeguy thanks for sharing the address! On the station details page you've shared, were you able to use the "Report" button to tell us about the problem? The "Report" button creates an email report for you that you can then send to our team. After we get that email we work with the station owner to address the issue.
     
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  3. priuscatprimeguy

    priuscatprimeguy Senior Member

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    I was at the site so I used the Charge Point App to report the issue, I stated when I connected to my car I got the message on the Charge Point station display an error message "low line voltage" I got a response back from Charge Point "thanks for the report"
     
  4. priuscatprimeguy

    priuscatprimeguy Senior Member

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    I just reported the same issue,"no Power" nothing else happened, no email was generated that I could see
     
  5. bwilson4web

    bwilson4web BMW i3 and Model 3

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    My local BMW dealer uses ChargePoint, L2 EVSEs with no fee. But they are only available during business hours.

    Bob Wilson
     
  6. Team ChargePoint

    Team ChargePoint Active Member

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    @priuscatprimeguy I understand now, thank you for taking a moment to clarify for me. I'm going to escalate this report to the support manager for additional investigation. :)
     
  7. priuscatprimeguy

    priuscatprimeguy Senior Member

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    Seems like an ongoing issue with Meijers, here's a screenshot of another Meijers charge point station apparently out of service. another dead charge point station.JPG
     
  8. priuscatprimeguy

    priuscatprimeguy Senior Member

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    there are two charging stations at this Meijers yet another one down.JPG
     
  9. bisco

    bisco cookie crumbler

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    can anyone plug in, or do you need to sign up with charge point?
     
  10. bwilson4web

    bwilson4web BMW i3 and Model 3

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    They have a 'loaner' card but were reticent about loaning it on my first visit. Once I got my own, I've use it without a problem. Just I like to always ask before using at any car dealer.

    Bob Wilson
     
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  11. jburke313

    jburke313 Member

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    I was lucky enough to be one of the first 5 to enter (lucky timing seeing the message as soon as it came out). Got my swag last week - nice selection of items! I always wonder if these "enter to win" things are real as I never see any post they win anything. Well this one was so I thought I would share.
     
  12. luiset83

    luiset83 Member

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    You can sign up with the app or online if you don't have a card yet. You don't even need the physical card to charge if the charger is WiFi enabled, which I assume most are, but even if free, you have to use the app to 'unlock' the charging cable from the physical charger.

    I'm currently charging for free at a local BMW dealer. You can even add the promo code for the free charging at a later time to the existing account according to the CSR rep who I called this morning... so there's no need to enter my VIN as the promo code yet... I'll use all the free charging I can get! :D

    The ChargePoint app gives updates on the charging power. It's currently averaging between 3.2 - 2.3 kW delivered to the car. You can choose to get charging alerts to your e-mail or via txt as well. Submitted a photo to the challenge also, because why not. :) Looks like I was still within the 100 first people judging by the number of photo uploads to the gallery, 75 exactly currently, 25 rows of 3 pictures, and luckily I can multiply ;)

    Edit: The full charge alert on their app/software/backend is not perfect. It drops off just after the two hour mark. I disconnected when I noticed the graph was at zero in the app and verified the car said it had charged 100%. Total time from empty to full battery just about as indicated for level 2 charging (~2.1 hours)
     
    #52 luiset83, Jul 14, 2017
    Last edited: Jul 14, 2017
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  13. bisco

    bisco cookie crumbler

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    can you sign up for free? do they want a credit card?
     
  14. luiset83

    luiset83 Member

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    They do want a credit card, but they won't charge it if you are using a free station.
     
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  15. ArcPrime

    ArcPrime Active Member

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    Looks like I am driving to Walgreens this morning just to plugin ChargePoint station to snap a picture. I am using my ChargePoint card to charge at work however since we are charging at ~3.2KWH but have to pay the same price as other can charge at >6.4KWH. My card will expire at 7/31 with ~$30 balance. That will be it for my ChargePoint charge.
     
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  16. bisco

    bisco cookie crumbler

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    Like to see places like Walgreens get chargers around here.
     
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  17. ArcPrime

    ArcPrime Active Member

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    I went to ChargePoint site to try request a station at a local "mall" which has lots of shops and restaurants. ChargePoint asked me to put in property owner and contact phone no. I stopped right there. Don't know who owns the property.
     
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  18. bisco

    bisco cookie crumbler

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    ya, that's problematic. do they want you to do the install as well?:cool:
     
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  19. priuscatprimeguy

    priuscatprimeguy Senior Member

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  20. Team ChargePoint

    Team ChargePoint Active Member

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    Congratulations! :)

    Thank you for the feedback on the submission form. I'll pass this on to the team as a suggestion for the required fields.
     
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