Question about ScanGauge-II and observation about Traction Battery condition...

ScanGauages: OK, I decided to re-programme one of my two ScanGauge-IIs yesterday, and noticed that when I tried to edit the X-gauges, I was unable to do so, despite following the instructions from LinearLogic to the letter. Instead of seeing any of the 25 (0-24) available X-gauges, all I was able to see was 91, 92, 93, 94, 100, 101, 102, followed by 91, 92… etc. etc. I tried doing a complete re-set, but all to no avail. (BTW the data for all these "bogus" memory locations was "FFFFFFFFFFFFFF" and the names were "all pixels filled in" (?)) - I intend to call LL again next week (I tried yesterday, but LL were just about to close).
Anyone else seen anything like this? Any suggestions?
Condition of TractionBattery (maintained using HybridSystems Prolong Grid Charger): As I was doing this, I was sitting in the car, which was in "READY" mode, and with the A/C on (well, it was 95+ degrees out, with dreadful humidity) and after about 10 minutes, I saw the SoC had reduced to about 40% (2 purple bars on the MFD ), so the ICE came on, which was to be expected.
I later used the car to run an errand, and after about 10 mins, the SoC was back to 70%, and more driving this morning showed the Soc and MFD display to be working normally.
Anyway, just FYI of anyone who might be interested, and looking for a fix for the LL ScanGauge-II (latest version firmware, BTW)

 

OK, I just got off the phone to Linear Logic! Short answer: Problem FIXED! Thanks to Christina, who talked me through the reset, and magic keystrokes to get my SG-IIs both working correctly! Thanks Christina, tell your boss-fella from me that you deserve a raise! Thanks again! XXX