1. Attachments are working again! Check out this thread for more details and to report any other bugs.

fuel gas door will not stay open. loose and flops closed during filling.

Discussion in 'Gen 4 Prius Main Forum' started by rhodes2020, Aug 23, 2017.

  1. rhodes2020

    rhodes2020 Junior Member

    Joined:
    Apr 2, 2016
    8
    8
    0
    Location:
    United States PST Southern California
    Vehicle:
    2014 Prius
    Model:
    Two
    I know that no one can help. The dealer says it is not a problem.
    But my fuel door will not stay open during refuleing. it flops closed
    at the slighest movement and is really annoying.
    I own two identical Prius 2017 model 2. So one of them has some tension in the fuel/gas
    door and it stays open until I choose to close it.
    The other one has a loose floppy fuel/gas door that swings closed during refueling.
    It is pretty annoying because I must always have one hand free to hold it open when inserting
    the nozzle or removing it.
    Anyway,I know no one has an answer, I. studied this quite closely looking for a missing or misaligned part but no such luck.
    The door is held on with a riveted hinge so not easy to take out and inspect.
    Eventually I will improvise some kind of material to insert that will give the desired tension.
    Thanks for listening.
     
    #1 rhodes2020, Aug 23, 2017
  2. RCO

    RCO Senior Member

    Joined:
    Aug 31, 2016
    3,709
    5,183
    0
    Location:
    Cornwall
    Vehicle:
    Other Hybrid
    Model:
    N/A
    If the car with problem is one of the 2017s then get it back to the dealer to rectify. It's under warranty, do you don't want to modify it yourself first.
     
    #2 RCO, Aug 24, 2017
    Mendel Leisk and bisco like this.
  3. Prodigyplace

    Prodigyplace Senior Member

    Joined:
    Nov 1, 2016
    11,696
    11,317
    0
    Location:
    Central Virginia
    Vehicle:
    2017 Prius
    Model:
    Two
    #3 Prodigyplace, Aug 24, 2017
    Last edited: Aug 24, 2017
    bisco likes this.
  4. rhodes2020

    rhodes2020 Junior Member

    Joined:
    Apr 2, 2016
    8
    8
    0
    Location:
    United States PST Southern California
    Vehicle:
    2014 Prius
    Model:
    Two
    I had the car in for the 10k service and had the dealer inspect the fuel door. They insist it is just fine and they took no action at all.
    The TSB listed is for the latch. And plenty of articles exist for people having trouble getting doors to open, latches that do not release. Could not find one article at all about loose hinges and door that close easily. So I made this post hoping there might be another person with this problem.
     
    #4 rhodes2020, Aug 24, 2017
  5. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    107,699
    48,946
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    you can go to another dealer. it is illegal to not fix a problem under warranty. call toyota customer service, be nice, tell them how many you have owned, they should take care of it. if not, demand satisfaction, and call your state attorney generals consumer affairs office. all the best!
     
    #5 bisco, Aug 24, 2017
    pilotgrrl, Mendel Leisk and RCO like this.
  6. David Beale

    David Beale Senior Member

    Joined:
    Jul 24, 2006
    5,963
    1,981
    0
    Location:
    Edmonton Alberta
    Vehicle:
    2012 Prius
    A little candle wax in the hinge might help if there is no other fix.
     
    #6 David Beale, Aug 24, 2017
  7. Prodigyplace

    Prodigyplace Senior Member

    Joined:
    Nov 1, 2016
    11,696
    11,317
    0
    Location:
    Central Virginia
    Vehicle:
    2017 Prius
    Model:
    Two
    The post described replacing the hinge spring with a stronger one. The part number is included too. That should also prevent the door from flopping around, I would expect.
    Have you been able to compare with another car?
     
    #7 Prodigyplace, Aug 24, 2017
    Mendel Leisk and RCO like this.
  8. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    107,699
    48,946
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    she owns 2 identical 2017 prius 2's.
     
    #8 bisco, Aug 24, 2017
    Prodigyplace likes this.
  9. Tideland Prius

    Tideland Prius Moderator of the North
    Staff Member

    Joined:
    Oct 2, 2004
    44,830
    16,066
    41
    Location:
    Canada
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    Maybe it's missing a spring or a tensioner?
     
    #9 Tideland Prius, Aug 24, 2017
  10. Prodigyplace

    Prodigyplace Senior Member

    Joined:
    Nov 1, 2016
    11,696
    11,317
    0
    Location:
    Central Virginia
    Vehicle:
    2017 Prius
    Model:
    Two
    Apparently some had a weak spring resulting in a TSB.
     
    #10 Prodigyplace, Aug 25, 2017
    Tideland Prius, bisco, Mendel Leisk and 1 other person like this.
  11. RCO

    RCO Senior Member

    Joined:
    Aug 31, 2016
    3,709
    5,183
    0
    Location:
    Cornwall
    Vehicle:
    Other Hybrid
    Model:
    N/A
    Now I'm really confused. I thought rhodes2020 was a 57y.o. male!
     
    #11 RCO, Aug 25, 2017
    bisco likes this.
  12. Prodigyplace

    Prodigyplace Senior Member

    Joined:
    Nov 1, 2016
    11,696
    11,317
    0
    Location:
    Central Virginia
    Vehicle:
    2017 Prius
    Model:
    Two
    Do they both have this issue? If not, there is definitely something amiss and it would be a warranty issue.
     
    #12 Prodigyplace, Aug 25, 2017
    Mendel Leisk likes this.
  13. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    107,699
    48,946
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    it's all in post #1.
     
    #13 bisco, Aug 25, 2017
    Prodigyplace likes this.
  14. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    107,699
    48,946
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    thanks, i missed that!
     
    #14 bisco, Aug 25, 2017
    RCO likes this.
  15. Prodigyplace

    Prodigyplace Senior Member

    Joined:
    Nov 1, 2016
    11,696
    11,317
    0
    Location:
    Central Virginia
    Vehicle:
    2017 Prius
    Model:
    Two
    And I missed this when I skimmed the posting.
     
    #15 Prodigyplace, Aug 25, 2017
    RCO likes this.
  16. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    107,699
    48,946
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    You're welcome:)
     
    #16 bisco, Aug 25, 2017
  17. Mendel Leisk

    Mendel Leisk Senior Member

    Joined:
    Oct 17, 2010
    54,673
    38,212
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Yeah I like the try another dealership recommendation. And get Toyota involved if that doesn't work, but i suspect it will. You might want to adopt the other dealer for all future business too.

    That shouldn't be. Isn't this the second report??
     
    #17 Mendel Leisk, Aug 25, 2017
    pilotgrrl and RCO like this.
  18. RCO

    RCO Senior Member

    Joined:
    Aug 31, 2016
    3,709
    5,183
    0
    Location:
    Cornwall
    Vehicle:
    Other Hybrid
    Model:
    N/A
    Nah! Just me sometime looking to see who said something. If only I was conscientious in all things!!! :rolleyes:
     
    #18 RCO, Aug 25, 2017
    bisco likes this.
(You must log in or sign up to post here.)