new hybrid battery installation: non-original modules = no core charge refund

I have not heard of a complete pack being denied core fee.

I could understand if it was missing parts.

I don't understand why mismatched cells would matter. I would think they are just going to be recycled anyway.

Where are you located?

 

Just to be clear, did you hear this from Toyota customer support or did the dealer tell you? If the former, did you ask where this policy is in writing for the public to view? Even Toyota has sold refurbished packs so this sounds very strange and the (supposed) whole purpose of wanting the old packs back is to be environmentally responsible.

 

welcome!

can you return the new pack?

 

I just had a Texas customer return his core with various age modules. No issues.

Did you properly prepare the battery for the dealer.?
Wrapping all wire harnesses. Removing the positive and neagtive leads. Affixing black post covers in place. Covering with rubber mats.

 

Where exactly is zip 36830 please?

 

One of my peeves too. The world's a big place, there's members here from 'round the globe; do 'em a favour: give a readily understandable description of your location. A lot of folks wouldn't even know that's a US postal Zip Code.

ZIP Code 36830 Map, Housing Stats, More for Auburn, AL

 

Auburn Alabama?

What was the cost of the battery and how long to get it?

 

right down the street from huntsville. sounds like a typical southeast toyota dealership.

 

That’s cool how much labor if you don’t mind? Locally last time I went to my Toyota dealer there’s like
63 people in line waiting on a new battery. I wonder what’s the problem down here getting a new battery.

 

My guess is supply.

And it’s not just in the southeast, it’s all over .

Surprised the pricing has not increased due to demand .

 

I would ask for this in writing before accepting it.

I have see plenty of modified packs go back to Toyota. In fact I will be sending one back this week and another one likely next week.

I also checked with a few other mechanics and they have sent back plenty of packs that we're clearly modified as well.

There is nothing in the Toyota Shipment Checklist that says anything about mismatched modules. I'll look at the other paperwork when I return this core today.

If they stop accepting cores that are mismatched that would be a huge money maker for them.

Then every battery pack that consumers (or businesses) have swapped cells has cost the consumer and additional $1,350 of they ever want a NEW battery.

Either that, or they need to keep the old modules so they can put them back in themselves, or pay someone to put them back in before trying to get a NEW pack.

 

If this is true, this will make used modules really go up in value as rebuilders would not be able to turn in their bad modules when buying new packs

 

I hope like heck you had them give you back that old battery pack. If they kept it and didn't give you the core, that's 100% thievery. One of those guys is going to turn it in or sell it and pocket the $$.

 

True.
If they aren't accepting the core I'd ask for my pack back.

I'd also open it up and see if there were really any odd modules in there.

 

And if they don't have YOUR core to return, I would accept nothing else. They would need to come up with the deposit or off to small claims court.

 

I think someone is misunderstanding the situation of calling that battery and non-original battery. The Toyota policy on not accepting non original equipment applies to Chinese module is that are not Toyota.


It should not apply to serial numbers on OEM Toyota module that are different in a pack