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Please report your safety related problem to NHTSA !!!

Discussion in 'Gen 2 Prius Main Forum' started by Vegemann, Aug 5, 2006.

  1. Vegemann

    Vegemann New Member

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    I’ve been reading quite a few posts about Prii running out of gas while still showing a substantial amount left via the gauge. I am concerned to say the least as I have always driven my conventional type cars down to almost “E†before filling up. My wife hates that fact. After more than 30 years of driving I’m proud to say that I’ve never run out of gas because I let the gauge get too close to “E.†Who knows, maybe I’m lucky that way.

    My 2007 Prius is on order and should be arriving in October so they say. Looks like I’m going to have to modify the way I gauge fill ups until Toyota rectifies this problem.

    Concerned still, and wondering if this is a defect with the Prius gauges, bladder, who knows, I decided to check the “NHTSA†site for “TSB’s." I found none pertaining to the fuel system at all. For those of you not familiar with the NHTSA or TSB’s, here’s the low down.

    NHTSA stands for “National Highway Traffic Safety Administration.†Their mission statement is: “Save lives, prevent injuries, reduce vehicle-related crashes.†They follow up on “TSB’s†(Technical Service Bulletins) provided by the manufacture to car dealership service departments. NHTSA is also widely responsible for issuing “recalls†on vehicles with safety related issues.

    Click here to look for a TSB on their site. FYI: Their own description of the TSB's is “The Technical Service Bulletins Search Engine will allow searches of summaries of the Manufacturers' Technical Service Bulletins by single year, make and model. An optional item of Vehicle Component may be selected to help narrow the focus of the search. (The data does not contain all the service bulletins generated by a manufacturer. Bulletins for safety recalls in general are not included, and also bulletins which may not pertain to a defect may not be included.)â€

    Like I mentioned above, when I checked their site this morning all I found were TSB’s pertaining to: airbags, power windows, tires, seat belts and the engine cooling system. Obviously, Toyota can still know about the gas gauge problem but for whatever reason the TSB is not available for us to see. Why they don’t show “all†safety related issues, I don’t know. The dealership service departments are supposed to use the info in TSB’s to help diagnose and repair vehicles with the noted problems.

    Having knowledge of TSB’s is considered “ammunition†when taking your car to the dealerships for repair. When I’ve asked the techs about some of the problems I’ve had with my Acura over the years and they deny ever hearing about such problems, it’s always nice to see the expressions on their faces when I pull out a TSB on the problem were discussing !!!

    From what I understand about the NHTSA is that the more complaints issued to them concerning a vehicle’s “safety related issue†the better chance of them posting a TSB and possibly a recall !!! I urge all of you concerned about this gas gauge issue to log a complaint at NHTSA’s complaint webpage. Click here for the link. I do believe this problem is “safety†related.

    I hope this post helps those concerned about this problem. Thank you.
     
  2. Godiva

    Godiva AmeriKan Citizen

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    I don't consider this a safety issue. There was a TSB that in some way also affected the gas gauge I think but it was quite a time back. And not that many people are reporting running out of gas with the tank showing a "substantial" amount left. In fact, I've only read one. Most people running out of gas are running with one pip blinking.

    I also used to run my previous cars to E (and sometimes beyond.)

    Yes, the bladder isn't as accurate as a tank. For the economy and cleanilness, I'm willing to accept it and change my driving habits.

    When the car shows one pip on the tank...fill up. If the pip starts to blink, fill up immediately.

    It's that simple.

    You'll be filling up less often, so who cares if you run the last drop of gas out of the car or not.

    And if you so, you can still drive a bit on battery. But I wouldn't chance it.
     
  3. Vegemann

    Vegemann New Member

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    <div class='quotetop'>QUOTE(Godiva @ Aug 5 2006, 01:49 PM) [snapback]298251[/snapback]</div>
    Let's agree to disagree !!!
     
  4. efusco

    efusco Moderator Emeritus
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    So, just to make sure I have this straight..... You don't currently own a Prius. You've never experienced, personally, the vehicle running out of gas, you've read a handful of annecdotal reports of people running out of gas before the last bar started flashing, and you preemptively want folks to fill out a 'safety hazard' report?

    I can say that the vast majority of us have never run out of gas. I routinely drive my Prius 50+miles after the last bar starts flashing and haven't run out of gas. Of the people who have reported running out of gas none has reported an injury that I can recall, nor any permanant damage to the car.

    Every car can run out of gas and most have non-linear fuel guages.

    The consequence of a plethora of reports of this 'non-safety problem' could result in expensive investigation at the tax payer's expense. If they decide to make a report to Toyota they will be in a situation where they have to make a decision...leave things as they are and potentially be forced into an expensive recall later. Or change things in future models, possiblely increasing the expense of the car for a more complex system or by abandoning the fuel bladder an thus increasing the emissions rating of the car.

    I suggest that when you get your car and have say 30k miles of experience with it that you make your own judgement as to whether this truely is a safety problem. By all means, if you think it is then report away. In my 47k miles with my Prius I've never experienced anything close to a safety problem driving as I describe above.
     
  5. Vegemann

    Vegemann New Member

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    <div class='quotetop'>QUOTE(efusco @ Aug 5 2006, 02:02 PM) [snapback]298257[/snapback]</div>

    There have been many an instance in the past where safety related issues have been reported to NHTSA that resulted in either suggested fixes by the manufacture or in a recall. In a lot of those situations many people did not experience the reported problem and yet there were enough reports however to prompt NHTSA's response.

    Yes, I have not received my Prius yet, but does that mean I shouldn't enlighten those who are experiencing those problems now? You're lucky you (like many) don't have to deal with this, but what about those that do? What if there are more gas gague instances that exist that you are not aware of on this site? If these are isolated issues, it is still better to let NHTSA know in case it becomes a bigger problem. Better to be fore warned I say.
     
  6. galaxee

    galaxee mostly benevolent

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    well, one (of the two threads) you refer to appears to be a dealer competency issue, and on top of that not a gas gauge issue. the car misbehaved after fueling, which does not constitute an instance of running out of gas with two bars.

    the other is a completely different issue altogether, but also seems that the dealer was rather useless being that they couldn't provide details on what was wrong with the car or apparently what they did to correct it, though that was not mentioned in the thread.

    noone has gotten to the bottom of either, and likely the cause of each is different. this is no consistent problem.

    no need to be alarmist here.

    manufacturers are the ones reponsible for initiating recalls, whether they're required to or not is at the discretion of the nhtsa. and tsb's are released to the dealerships when technical support notes a certain number of cars coming in with the same problem and the same fix- they state what the symptoms are, what the problem is, and how to fix it. they don't issue a tsb for something as rare as this.
     
  7. marjam

    marjam Member

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    I also do not believe this is a TBS issue. And it is not because I am a Prius "nut" or fanatic but just because I don't believe it is a safety issue. You say you have run previous cars down to empty and beyond. Why would anyone do that with any car??????? I have been driving a Prius since 2001 and have never had a fuel filling problem or any other "safety" issue with the cars. Maybe I am lucky. I agree with the doctor. Wait until you have driven the car for a while and see if you have any problem then let us know. Until then I see no reason to try to start a letter writing campaign.
     
  8. RichBoy

    RichBoy New Member

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    what problem ? the only "problem" with the gas gauge is your inability to read it. Hint : when there is one pip showing on the gas gauge, fill it up.
     
  9. TucsonPrius

    TucsonPrius Member

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    Sorry, but I wouldn't waste my or other people's time reporting that I ran out of gas because I couldn't figure out that I should add gas when the gauge gets to 1 pip.

    Thanks,
    Shawn
     
  10. edselpdx

    edselpdx Member

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    The gas gauge is a bit wonky, especially at the TOP end (shows full for 100+ miles). Fill when you have 2 or less, and if it's blinking, fill NOW. This is no different than in my lemon of a 2000 Volvo, which also showed a full tank for proportionally too long. The issue isn't that people run out of gas because they run out on 2 pips, it's that they think they can somehow "outfox" the gas tank by knowing their "realtime mileage" and make assumptions about how full "full" was when they last filled and calculating that "full" meant over 11 gallons in the tank. Gas gauges are by design not terribly accurate; just because it's electonic "pips" instead of a little red mechanical arm bouncing around doesn't make this a safety issue.

    Fill when you're below a quarter tank and you won't run out of gas. Period. This really isn't a safety issue. Period.
     
  11. mynew06

    mynew06 New Member

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    <div class='quotetop'>QUOTE(edselpdx @ Aug 5 2006, 04:30 PM) [snapback]298328[/snapback]</div>
    Pretty much in agreement, BUT: When you say gas guages are BY DESIGN not terribly accurate (and I assume you're talking about all cars, not just the Prius?), are you really saying that the innaccuracy of gas guages is purposeful intent on the part of car manufacturers? For what possible reason would they want to do that? Not doubting you (well maybe a little), just stunned and curious! :) :D
     
  12. edselpdx

    edselpdx Member

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    <div class='quotetop'>QUOTE(mynew06 @ Aug 5 2006, 02:04 PM) [snapback]298342[/snapback]</div>
    You have correctly attacked the grammar of my post. I just mean that none of them are designed well...not that they are INTENDED to make you run out of gas. I've never run out of gas in xxx decades of driving (number intentionally left blank to protect my youthful identity).
     
  13. Tideland Prius

    Tideland Prius Moderator of the North
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    Those who have ran out of gas, ran out because the LOW FUEL LIGHT WAS BLINKING. Now, if the car tells you to refuel and you don't, that's your own problem or that's a risk you're willing to take. This is the reason why we have the stupid "I Agree" and locked out MSG text while driving.

    I'm not saying what you're doing is wrong, I'm not saying you shouldn't enlighten people but honestly, if the car says "Add Fuel / Ajouter Essence", then for god's sake, do what it says.

    It's only a concern to Toyota if all of us ran out of gas when the gas gauge said half tank, only then would I be seriously concerned.

    I've ran the car on the blinking light and had no problems. Why? I refuel as soon as possible when the pip blinks. As much as I want my 900km tank, I know it's not worth it.
     
  14. mynew06

    mynew06 New Member

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    <div class='quotetop'>QUOTE(edselpdx @ Aug 5 2006, 05:12 PM) [snapback]298347[/snapback]</div>
    Gotcha. (You may be protecting your youthful identity by not printing the decades you've been driving, while simultaneously giving it away with the "Edsel" in your user name!)
     
  15. edselpdx

    edselpdx Member

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    <div class='quotetop'>QUOTE(mynew06 @ Aug 5 2006, 02:21 PM) [snapback]298355[/snapback]</div>
    Hey, the "edsel" was the name of my dog, who was, of course named after a red and white 1960 Edsel Ranger hardtop that I test drove, but never bought... The car WAS older than me, though.
     
  16. auricchio

    auricchio Member

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    This whole thread is silly.

    To me, it just sounds that he's annoyed that he can't continue to do his "run it below empty" foolishness. Tough.
     
  17. Jack Straw

    Jack Straw New Member

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  18. cwerdna

    cwerdna Senior Member

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    <div class='quotetop'>QUOTE(Rick Auricchio @ Aug 5 2006, 02:37 PM) [snapback]298366[/snapback]</div>
    I have to agree here. There's no safety issue. Seems like virtually everyone who has run out of gas has done so due to user error: continuing to drive and not get gas while on the last blinking pip. Solution: fill up ASAP when down to 2 pips and do NOT wait if down to the last one.

    I've not run out of gas in my Prius yet (at almost 9000 miles yet) or any car I've ever owned or driven.

    If there were a widespread issue where the car would run out of gas while indicating say 1/4 or 1/2 tank, then that might be something.
     
  19. efusco

    efusco Moderator Emeritus
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    The kicker to this being silly is that the Prius is one of the only cars that can actually continued powered motivation AFTER running out of gas. How is that a safety concern? Sounds like a safety benefit to me.
     
  20. tomdeimos

    tomdeimos New Member

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    I've run out of gas 2 times and almost a third time. I just don't see any problem. I ran out with my other cars too.

    In the case of the Prius the 2 run outs were done on purpose to check how the gauge in my car works.

    Gauge alway read as expected all the way down to empty. Got down to last blinking pip and was out and stopped within 20 to 40 miles. Both times.

    Third time when I got really low, I know it was about out not because the engine stopped but because I pumped in over 12.4 gallons.

    Gauge told me I was almost out too and was blinking. I was on a trip and the gas station I had planned to fill up at was closed and I had to try to make the next one.

    As others have said. Everything should work if you fill by the 1 bar point, or immediately if it gets to blinking.