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11.6" Rebooting Poll

Discussion in 'Prime Audio, Electronics, and Infotainment' started by Tideland Prius, Jul 4, 2017.

?

What setup were you using when the screen rebooted?

  1. I'm an iPhone user using an Apple cable connected via USB only to play streaming music (e.g.Pandora)

    0 vote(s)
    0.0%

  2. I'm an iPhone user using a 3rd party cable connected via USB only to play streaming music (Pandora)

    0 vote(s)
    0.0%

  3. I'm an iPhone user using an Apple cable connected via USB only to play music I've d/led to the phone

    2 vote(s)
    11.8%

  4. I'm an iPhone user using a 3rd party cable connected via USB only to play music I've downloaded

    3 vote(s)
    17.6%

  5. I'm using an iPod and an Apple cable connected via USB to play music I've d/led to the iPod

    1 vote(s)
    5.9%

  6. I'm using an iPod and a 3rd party cable connected via USB to play music I've d/led to the iPod

    0 vote(s)
    0.0%

  7. I am using a USB stick connected via USB to play music

    4 vote(s)
    23.5%

  8. I'm an Android phone owner connected via USB to play streaming music

    0 vote(s)
    0.0%

  9. I'm an Android phone owner connected via USB to play music I've downloaded to the phone

    0 vote(s)
    0.0%

  10. I'm using bluetooth streaming audio only (phone is not plugged into the USB port).

    8 vote(s)
    47.1%
Multiple votes are allowed.
  1. Tideland Prius

    Tideland Prius Moderator of the North
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    Seems like this is a recurring issue. Let's try and pinpoint down possible point of errors. Please read the choices carefully and choose the one (or more) that match(es) your current setup. If a choice doesn't exist or you want to expand on your choices, feel free to write a post.

    Only answer the poll if your screen has rebooted on its own. If your screen is functioning properly, do not answer.
     
    #1 Tideland Prius, Jul 4, 2017
    Last edited: Jul 4, 2017
  2. Prius from Dad

    Prius from Dad Senior Member

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    Prime Premium
    Maybe add a "none of the above" to see how prevalent this problem is. I've never had a problem with my Premium.
     
    #2 Prius from Dad, Jul 4, 2017
    Bob Comer and priuscatprimeguy like this.
  3. Tideland Prius

    Tideland Prius Moderator of the North
    Staff Member

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    Ahh, I ran out of options lol. Maybe.... just ignore the poll or just reply "hasn't rebooted".

    But I guess we're just trying to figure out what the problem is. If you didn't do any of the above and it doesn't reboot, then you're golden.
     
    #3 Tideland Prius, Jul 4, 2017
  4. Dale Leonard

    Dale Leonard Member

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    Hartland, Wi
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Advanced
    I rebooted mine today by holding the audio power button.
     
    #4 Dale Leonard, Jul 4, 2017
  5. Pdog808

    Pdog808 Active Member

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    2018 Prius Prime
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    Prime Premium
    Only happened once and that was when I was adjusting something on the audio panel.

    Iphone and Bluetooth connections only.
     
    #5 Pdog808, Jul 4, 2017
    Last edited: Jul 4, 2017
  6. priuscatprimeguy

    priuscatprimeguy Senior Member

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    Vehicle:
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    here's another option, I'm an Android user and connect via bluetooth only. Never connected via USB. And have never experienced any rebooting issues.
     
    #6 priuscatprimeguy, Jul 4, 2017
    Tideland Prius likes this.
  7. CaliforniaPrius

    CaliforniaPrius Active Member

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    Alameda, California
    Vehicle:
    2017 Prius Prime
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    Prime Advanced
    It never happened when a cable was connected to my Samsung note 5. It happened twice just out of the blue, without phone calls, without USB charging, but when the weather was really hot. In my case, it must be because of the temperature.
     
    #7 CaliforniaPrius, Jul 5, 2017
  8. Bob Comer

    Bob Comer Active Member

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    South Carolina low country
    Vehicle:
    2017 Prius Prime
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    Prime Advanced
    I use a flash drive on the USB port for audiobooks and I have an iPhone 7 connected via bluetooth. I haven't had any reboots.
     
    #8 Bob Comer, Jul 6, 2017
    Prius from Dad likes this.
  9. drash

    drash Senior Member

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    Lately it’s happened more and more. Weird thing is it’s happening without plugging anything in. And now I’m getting odd things happening when it comes back up. Like last night it rebooted just as I pulled out of the parking lot at work (nothing was plugged in but when I selected SAT it rebooted) and it came back up with the energy screen in full screen mode.

    For a while I was thinking it didn’t like my iPhone XS. It would suddenly stop playing music from my phone and say it couldn’t find any music files, then suddenly would start again and then the whole thing would repeat. Swapped cables from OEM to 3rd party, and from 10ft to 11 inches. Didn’t matter, after a while it would do this. And oh BTW, it is NOT warm out.
     
    #9 drash, Dec 11, 2019
  10. Dennis_MA

    Dennis_MA Active Member

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    Mine reboots under all of the conditions. It reboots when I have a iPhone connected by bluetooth but not streaming music. It has rebooted with the iPhone connected (via Apple brand cable) and using Waze with Apple CarPlay. So I am not sure what you are doing facilitates the reboot. I could be wrong though. The IPhone is running the latest version of software. I suspect this will be fixed in the future with a software update.
     
    #10 Dennis_MA, Dec 11, 2019
  11. Tideland Prius

    Tideland Prius Moderator of the North
    Staff Member

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    Perhaps turn off bluetooth when the iPhone is connected via cable?
     
    #11 Tideland Prius, Dec 13, 2019
  12. mistermojorizin

    mistermojorizin Active Member

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    2019 Prius Prime
    Model:
    Prime Advanced
    Did you ever get this sorted out? Mine just started rebooting non stop
     
    #12 mistermojorizin, Apr 30, 2020
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