New HV battery, still have red triangle, CEL and orange exclamation point

Have you already installed techstream?

 

You should do a quick scan and post the DTCs here.

 

If you installed a brand new pack and you're certain nothing in installing was left loose or disconnected/not all the way plugged in, I'd be willing to bet those codes are just what hasn't been cleared from previous problems. Just disconnect the 12v battery for a few minutes for a fresh start.

Of course if the dealership is who installed this pack it's their responsibility to do all of this correctly, which is why they charged you so much money. They failed you and I'd raise hell with them until they fix it.

 

So they returned the car to you with all the lights still on? Or the lights came back on later?

I've been told Toyota only requires one hybrid trained mechanic per dealership, so quite often hybrid work is done by someone who's not been trained to do so. I'd insist that the dealer either finish the job or give you your money back because they didn't complete the repair they were required to make! It's probably as simple as a loose plug...

 

Well... It doesn't really matter. They failed to fix it and you paid them to fix it. Toyota corporate will likely back you up on this... There used to be a name at their main office who would back up us PriusChat members.

Bottom line is you just paid them big money for something they were supposed to fix and didn't fix. Don't take no for an answer and keep asking to escalate to a manager or supervisor. If I were in your shoes I'd argue that they took your money and didn't evening replace the battery pack because all the lights are still on and you'll be contacting your local consumer protection administration as well as your attorneys general who will go after them for fraud/criminal activities.

Go thru this website Consumer rights & guarantees | ACCC and print up the exact language that they are required by law to follow and show them that language and make them very concerned that this is going to cause way more damage to them then getting your car fixed.

Also do an internet search on the name of the dealership with keywords, fraud, scam, rip-off, etc. and see if you can find other people with the same problem. Be ferocious, yet polite and they'll be way more eager to get this addressed as quickly as possible!

 

Again... You need to make a list of everything they screwed up in the car that's not right and go after them first thing every morning until you get everything fixed, starting with them proving that they actually even worked on the car in the first place by giving you a copy of all the paper work for the new battery pack. If they can't prove that, they're going to have all kinds of legal problems with this one.

Also refuse to pay any more money... They have to fix this with the money you already paid them!

 

i think the op brought the hv battery thinking it will fix the problem so he dont need to pay to see whats the code or why it giving a code. so op paid the dealership to install the hv battery plus the parts but it didnt fix the problem. i dont think its the dealer fault if the hv battery didnt fix the problem since he think the hv battery will fix it and didnt have the tech to check whats wrong.

 

cant u scan again to see what code u got this time?

 

It sounds like the OBD2 port has worked before.

Curious if the mini-vci cable is faulty, have you tried using it on another vehicle to verify that it functions?

Also don't update the firmware on the mini-vci cable, as I've heard that will brick it.

 

It's possible that the dealer failed to read the the sub-codes of P0A80 and was more interested in $$$ than diagnosis... As in you could of replaced a still healthy hybrid battery but had the all too common corrosion in hybrid battery cooling fan circuit, or some other part of the system, which wasn't replaced. Maybe this is another example of why stealerships don't know how to fix anything that's no longer under warranty?

 

Does the air conditioner work? If that's also not working, I would not be surprised if it turns out to be an inverter problem. But until you can get the codes, it's all just guessing. It's amazing how hard it seems to be to get the codes.