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Only the top half of the touchscreen works

Discussion in 'Gen 3 Prius Technical Discussion' started by PersonalPrius, Feb 1, 2020.

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  1. PersonalPrius

    PersonalPrius New Member

    Joined:
    Feb 1, 2020
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    Location:
    England
    Vehicle:
    2010 Prius
    Model:
    III
    My battery went flat, the lower half of my touchscreen has stopped working. I have attempted to get to Level 2 Diag menu, to try and calibrate, but the tapping the bottom of the window will always result in the pointer clicking the middle. My model number of my satnav is: B9019 / 86120L

    I have replaced my battery, and the same issue still occurs. I have noticed a lot of people have also had this problem, but their issue was left and right side of the touchscreen. My case is the top and the bottom. It is very strange.

    Is there anyway of calibrating through diagnostics or will I have to unplug it?
     
    #1 PersonalPrius, Feb 1, 2020
  2. Maarten28

    Maarten28 Active Member

    Joined:
    Jul 13, 2014
    414
    223
    1
    Location:
    Netherlands
    Vehicle:
    2011 Prius
    Model:
    Three
    Hah, just wanted to open a post with the exact same issue. I have the B9016 satnav and the same problem. It looks like the alignment of the touch screen is off. When I tap at the bottom, it registers a tap somehwere in the middle. So I can not navigate anywhere because I can not tap the start navigate button.
    But I did not have an issue with my battery.

    I have tried the diagnostics screen, but there is no calibration in there that I could find.
     
    #2 Maarten28, Feb 3, 2020
    Last edited: Feb 3, 2020
  3. Maarten28

    Maarten28 Active Member

    Joined:
    Jul 13, 2014
    414
    223
    1
    Location:
    Netherlands
    Vehicle:
    2011 Prius
    Model:
    Three
    I've been to the dealership with my problem and they say the only solution they have is to replace the LCD or the complete unit and should expect to pay € 500 for that.
     
    #3 Maarten28, Feb 4, 2020
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