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Entune down?

Discussion in 'Prime Main Forum (2017-2022)' started by Markelli, May 28, 2020.

  1. Markelli

    Markelli Junior Member

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    Getting no network available anyone else?
     
    #1 Markelli, May 28, 2020
  2. schja01

    schja01 One of very few in Chicagoland

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    I just checked and could not check my level of charge. Not the same message as you though. I made another attempt after 10 minutes and success.
     
    #2 schja01, May 29, 2020
  3. Markelli

    Markelli Junior Member

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    Yeah it’s working again this morning. Maybe they did an update. Wish they would tell us beforehand.
     
    #3 Markelli, May 29, 2020
  4. schja01

    schja01 One of very few in Chicagoland

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    It's still wonky.
    I can see information initiated FROM the car but I can't send commands TO the car.
    EXAMPLE: If I plug the car in I see the date/time I plugged it in but I can't tell the car to start charging immediately.
     
    #4 schja01, May 31, 2020
  5. Markelli

    Markelli Junior Member

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    Yep it’s wonky. It loads, but doesn’t communicate with the car 70% of the time. Who do we call about this? This is why we pay for the Toyota safety service! So I can remote charge and cool the car!
     
    #5 Markelli, Jun 1, 2020
  6. Markelli

    Markelli Junior Member

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    There’s a new warning when trying to initiate remote climate control that says do not do it while someone is in the car. (Fine no problem) I select do not show me this again. Could this be the bug? Anyone else seen this?
     
    #6 Markelli, Jun 1, 2020
  7. Markelli

    Markelli Junior Member

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    Update** so I called and complained three times and magically it’s working again.
     
    #7 Markelli, Jun 2, 2020
    huskers and schja01 like this.
  8. Markelli

    Markelli Junior Member

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    It’s back! No network available. Anyone else?
     
    #8 Markelli, Jun 5, 2020
  9. Markelli

    Markelli Junior Member

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    Here is what I get..
     

    Attached Files:

    #9 Markelli, Jun 5, 2020
  10. ems2158

    ems2158 Active Member

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    My free Entune subscription expires in a few days. I was trying to decide if I should pay to keep the service. This interruption in service helped me decide to let the service lapse.
     
    #10 ems2158, Jun 5, 2020
  11. Markelli

    Markelli Junior Member

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    I’m scared they are considering not supporting it anymore which is outrageous considering it’s the only reason I pay for the safety connect service. Anyone know who I can call to complain other then the general line?
     
    #11 Markelli, Jun 5, 2020
  12. Markelli

    Markelli Junior Member

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    Update** it’s working again. There has to be a department at Toyota that handles entune and it’s network. I will seriously pay someone if they can give me a contact number to this division that handles it. These features are critical for me on a daily basis!
     

    Attached Files:

    #12 Markelli, Jun 5, 2020
  13. schja01

    schja01 One of very few in Chicagoland

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    Model:
    Prime Advanced
    Two years ago I used:
    1 800 331 4331 press 4
    Ymmv.
     
    #13 schja01, Jun 5, 2020
    Markelli likes this.
  14. Markelli

    Markelli Junior Member

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    I’ll try it ty and if it works I’ll be good to my word!
     
    #14 Markelli, Jun 5, 2020
  15. John19

    John19 Junior Member

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    CAN ANYONE HELP ME? I RENEWED MY SAFETY CONNECT AFTER MY TRIAL ENDED FOR MY 2017 PRIUIS PRIME LAST SUNDAY. I ACCIDENTLY LOGGED OUT OF MY ENTUNE MOBIL APP. I NEEDED MY CONTRACT ID # TO BE ABLE TO USE THE CHARGE MANAGEMNT FEAUTURE AGAIN. AFTER SPENDING MANY HOURS ON THE PHONE WITH SAFETY CONNECT AND ENTUNE THEY FINALLY PROVIDED ME MY CONTRACT NUMBER. NOW WHEN I TRY TO ENTER IT ON MY ENTUNE IT SAYS I AM USEING A WRONG OR INVALID NUMEBR. CALLED SAFETY CONNECT AND ENTUNE AGAIN THEY CANT HELP ME.
     
    #15 John19, Sep 25, 2020
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