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Toyota says hybrid computer must be new?

Discussion in 'Gen 1 Prius Plug-in 2012-2015' started by Richard Signell, Nov 30, 2021.

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  1. vvillovv

    vvillovv Senior Member

    Joined:
    Mar 19, 2013
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    Location:
    NY
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Plus
    Here is a TSB with the part you posted above and a bunch of DTC's (diagnostic trouble codes)
    You may want to double check the trouble codes, if the dealer will supply you with them, or if not

    get a second opinion asking specifically for the DTC's if any.

    TSB
    https://static.nhtsa.gov/odi/tsbs/2021/MC-10187254-9999.pdf
    The Translator Kit POWE #04899-47070 is listed on page 3
    along with the other inverter parts.
    This may or may not be related to your cars issue. You'd need at very least the DTC's from your car to be fairly sure.
     
    #21 vvillovv, Dec 3, 2021
  2. Richard Signell

    Richard Signell Junior Member

    Joined:
    Aug 29, 2013
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    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    @Rmay635703 , thanks for the encouragement to inquire about the goodwill warranty! I googled and found this article about how Toyota changed their handling goodwill warranty requests. That inspired me to email the service manager at my Toyota Dealership and inquire whether that would be a possibility. And just for good measure I attached the TSB provided by @vvillovv above!

    And..... 30 minutes later I got a call from the dealership that the entire $2200 cost would be covered by Toyota!

    What a great outcome, and it never would have happened without the awesome supportive group here on PriusChat!
     
    #22 Richard Signell, Dec 3, 2021
    QuantumFireball, pghyndman, MTN and 3 others like this.
  3. bisco

    bisco cookie crumbler

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    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    Wow! That’s great news, congrats!
     
    #23 bisco, Dec 3, 2021
  4. Richard Signell

    Richard Signell Junior Member

    Joined:
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    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    Just to clarify and close out this issue, Toyota said they covered this repair because it was covered by the TSB https://static.nhtsa.gov/odi/tsbs/2021/MC-10187254-9999.pdf that @vvillovv directed me to, and that I supplied the dealership with.
    Both the dealership and corporate had previously told me that based on the VIN, there was nothing that would cover it!
     
    #24 Richard Signell, Dec 13, 2021
  5. vvillovv

    vvillovv Senior Member

    Joined:
    Mar 19, 2013
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    Location:
    NY
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Plus
    I was surprised as you were as I wasn't sure the TSB included your car.
    Best of luck with your car in the future.
     
    #25 vvillovv, Dec 13, 2021
    pghyndman and Rmay635703 like this.
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