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my costs for issue under warranty?

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by toddrav, Feb 2, 2022.

  1. toddrav

    toddrav Junior Member

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    Yesterday my hybrid system stopped working and I was told to get it into service. Toyota quoted me a hefty diagnostic fee when I dropped off the car, but what else could I do but sign to proceed. After having it through the day they tell me it's the IPM and covered under warranty (Yea!!) though it will take a couple days for parts to arrive.

    Questions:
    Are all costs, including diagnostics, covered by Toyota?
    Will Toyota cover rental car? They said no when I asked for a loaner.

    I'm a greenhorn around this largely because my prior 07 Prius never had such issues and never had a relationship with the dealer.
     
    #1 toddrav, Feb 2, 2022
    Last edited: Feb 2, 2022
  2. rjparker

    rjparker Tu Humilde Sirviente

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    Yes they cover the diagnostic fee. No Toyota Corp does not give a rental car. Sometimes the dealer might but its their choice. If they have the parts it should be a one day repair.
     
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  3. toddrav

    toddrav Junior Member

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    I was told parts may not arrive till next week and just found this link indicating toyota should provide a loaner
    If my vehicle requires a warranty repair, will Toyota provide me with a loaner vehicle?

    Thanks for your response above.
     
  4. Pulse07

    Pulse07 Active Member

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    It needs to be kept overnight for that to kick in. but if your car is drivable until the part arrive , this policy would not apply. And if they can fix it with in a day (ie you come in at 800am and it fixed buy 5pm the same day) no loner.
     
  5. PriusCamper

    PriusCamper Senior Member

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    How much money for diagnosis and what else did they look into beside the problem that's covered under warranty. If I were you I'd tell them that I'll take it to a different dealership that doesn't charge me for repairs under warranty and if they still say know I'd escalate to a manager. As in they get lots of money/credit from Toyota for doing this repair and if you refuse to have them do the work they don't get that money/credit from Toyota.
     
  6. toddrav

    toddrav Junior Member

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    @Pulse07
    The service advisor told me i should not drive it until it's fixed, so I'll put it on them. I've emailed the service manager about a loaner since they need 5 days for the part to arrive.

    @PriusCamper
    Diagnostics was quoted about $175 if I recall. The only issue I presented was for the hybrid battery inverter code, which I believe turned out to be this IPM problem. The guy told me the repair was covered, so I'll assume it includes diagnostics and be a squeaky wheel if they try stick me with a bill. I didn't ask them to diagnose any other issues.
     
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  7. toddrav

    toddrav Junior Member

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    Update: Service Advisor called this AM to confirm I could use a free loaner (which he didn't offer day prior).
    It pays to research your rights and be a squeaky wheel sometimes :D.
     
  8. bisco

    bisco cookie crumbler

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    congrats!
     
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