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“Unfortunately your file was cut by Toyota Canada at this time”

Discussion in 'Prime Main Forum (2017-2022)' started by Joe Cowie, May 16, 2022.

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  1. Joe Cowie

    Joe Cowie Junior Member

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    Unbelievable!
    I pre-ordered my prius prime 2022, end April 2022 and a few mins ago I received this email and no reply or call backs... I'll keep you posted as I learn more.

    Hello Joseph,
    I’m writing you this email because Toyota Canada has reached out to us in regards to cuts in production:
    “Unfortunately your file was cut by Toyota Canada at this time”
    If you would like to continue with your order, we will need to re-order with Toyota Canada.
    Or if you would like a refund we totally understand.
    Please Advise,
     
    #1 Joe Cowie, May 16, 2022
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  2. TMR-JWAP

    TMR-JWAP Senior Member

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    ouch....
     
    #2 TMR-JWAP, May 16, 2022
  3. Mendel Leisk

    Mendel Leisk EGR Fanatic

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    This is relayed from a dealership? Seems like more and more these days, corporate critters excel in speech that is grammatically correct, but that’s about it.

    You can tell when they’re really nervous: they start invoking various “at this point in time” suffixes. Whatever the heck that implies.
     
    #3 Mendel Leisk, May 16, 2022
    Last edited: May 16, 2022
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  4. ChapmanF

    ChapmanF Senior Member

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    I don't even know what "your file was cut" means. I've heard of files being closed. Or lost.

    Mislaid. Sent to regional. Placed under seal. Damaged by fire. Eaten by vermin. "Cut"?

    Is there some Canadian idiom in play?
     
    #4 ChapmanF, May 16, 2022
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  5. bisco

    bisco cookie crumbler

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    eh?
     
    #5 bisco, May 16, 2022
  6. Rmay635703

    Rmay635703 Senior Member

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    Your dealer wants to sell your car at a higher profit

    This is no different than what the Maverick crowd is experiencing
     
    #6 Rmay635703, May 16, 2022
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  7. Salamander_King

    Salamander_King Senior Member

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    Oh, boy. Was your order with a specific price in binding? If so, I would only re-order at that price.

    For now and foreseeable future, I am not going to consider buying a Toyota until the market turns around. Our local Toyota dealer is totally unwilling to make any deal at this time.
     
    #7 Salamander_King, May 16, 2022
  8. Wind23

    Wind23 Junior Member

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    sorry to hear that man.. that's sucks...
     
    #8 Wind23, May 16, 2022
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  9. Andy2

    Andy2 Member

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    Disappointing to hear. And I’m not sure why they’d invite you to reorder.

    You could try WEM Toyota in Edmonton. I was very happy with them. Talk to Bill.
     
    #9 Andy2, May 16, 2022
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  10. Mendel Leisk

    Mendel Leisk EGR Fanatic

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    I’ve noticed a number of CDN politicians in particular, when they’re evidently trying to say “it’s not my responsibility”, instead say “it’s not my file”.

    but yeah, “cut” makes even less sense. Unless obfuscation is your goal…
     
    #10 Mendel Leisk, May 16, 2022
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  11. Merkey

    Merkey Active Member

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    These dealers may be in for a rude awakening when things get back to normal.
     
    #11 Merkey, May 16, 2022
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  12. DaveYYC

    DaveYYC New Member

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    I got this same email… same car, but I ordered in early April. No reply from the dealer either. The quote is super weird. I feel like they don’t want to give me the incentive anymore, since they can still re-order?

    Sending you a DM…
     
    #12 DaveYYC, May 17, 2022
  13. DaveYYC

    DaveYYC New Member

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    Nm, can’t DM, so - is the email from an Adam? I’m wondering if it’s the same Dealer.
     
    #13 DaveYYC, May 17, 2022
  14. Trollbait

    Trollbait It's a D&D thing

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    I was thinking a mis Japanese to English translation, as that quote came from Toyota Canada, who might be relaying a something from Toyota Japan, where the factory is.
     
    #14 Trollbait, May 17, 2022
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  15. Tideland Prius

    Tideland Prius Moderator of the North
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    Ohh that’s terrible news. What do they mean re-order?

    Only thing I can think of is they mean the order books closed for this year and the dealer needs to resubmit your order when Toyota Canada opens the book for the next model year.

    That sounds similar to what I heard other manufacturers do - when the book closes, all orders that didn’t make the cut get deleted and the dealer has to resubmit (hopefully in the same order they received) their customers’ orders when the portal reopens for ordering.
     
    #15 Tideland Prius, May 17, 2022
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  16. Joe Cowie

    Joe Cowie Junior Member

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    Today was a sad day.. visited the dealership to collect my deposit. Toyota Canada cancelled over 1,000 units with this dealership and I'm told to check back end of this year or Jan 2023 to re-order.
     
    #16 Joe Cowie, May 17, 2022
    Last edited: May 17, 2022
  17. PaulDM

    PaulDM Active Member

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    That’s terrible news
     
    #17 PaulDM, May 17, 2022
  18. Gokhan

    Gokhan Senior Member

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    This is strange because Prius Prime production has been increasing.
     
    #18 Gokhan, May 17, 2022
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  19. Trollbait

    Trollbait It's a D&D thing

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    Where does Toyota make the most profit on the car?
    As far as I know, it is only assembled at one factory, so an increase in production can be going anywhere on the globe.
     
    #19 Trollbait, May 18, 2022
  20. Louis19

    Louis19 Active Member

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    Ohh..very sad day for you. I wonder why Toyota Canada cancelled over 1000 units with that dealership ? I have trouble seeing how this dealership will survive with 1000 units cancelled..I don't quite get it....unless there is an offensive or fraudulent activity going on in this dealership in regards to Toyota Canada
     
    #20 Louis19, May 18, 2022
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