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SOS red light

Discussion in 'Gen 4 Prius Main Forum' started by Hamza Masarwa, Dec 16, 2023.

  1. Hamza Masarwa

    Hamza Masarwa Junior Member

    Joined:
    Mar 21, 2021
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    Location:
    Jordan
    Vehicle:
    2016 Prius
    Model:
    Prime Advanced
    Hi all
    Why is the SOS red light came and still on? 20231204_092941.jpeg

    Posted via the PriusChat mobile app.
     
    #1 Hamza Masarwa, Dec 16, 2023
  2. JohnPrius21

    JohnPrius21 Junior Member

    Joined:
    Jul 17, 2022
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    Location:
    Los Angeles
    Vehicle:
    2017 Prius
    Model:
    Four Touring
    From the manual:

    Red indicator light (except at vehicle startup) = system malfunction (contact your Toyota dealer)
     
    #2 JohnPrius21, Dec 21, 2023
  3. RRxing

    RRxing Senior Member

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    Jul 7, 2009
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    Location:
    NEPA
    Vehicle:
    Other Hybrid
    Model:
    Limited
    Did you renew your safety connect subscription?

    NO = Red Light
     
    #3 RRxing, Dec 22, 2023
  4. JohnPrius21

    JohnPrius21 Junior Member

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    2017 Prius
    Model:
    Four Touring
    I don’t think it’s the subscription. I have never paid for a subscription in my 2017 Prius and my light goes green after startup.
     
    #4 JohnPrius21, Dec 22, 2023
  5. JohnPrius21

    JohnPrius21 Junior Member

    Joined:
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    Location:
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    Vehicle:
    2017 Prius
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    Four Touring
    #5 JohnPrius21, Dec 22, 2023
  6. Doug McC

    Doug McC Senior Member

    Joined:
    Feb 15, 2022
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    Location:
    Midwest
    Vehicle:
    2022 Prius
    Model:
    XLE
    From the owners manual
    “
    When the power switch is turned to ON mode, the red indicator light comes on for 2 seconds then turns off. Afterward, the green indicator light comes on, indicating that the service is active.
    The following indicator light patterns indicate specific system usage conditions:
    ● Green indicator light on = Active service
    ● Green indicator light flashing = Safety Connect call in process
    ● Red indicator light (except at vehicle start-up) = System malfunction
    (contact your Toyota dealer)
    ● No indicator light (off) = Safety Connect service not active”
     
    #6 Doug McC, Dec 22, 2023
    RRxing likes this.
  7. Doug McC

    Doug McC Senior Member

    Joined:
    Feb 15, 2022
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    Location:
    Midwest
    Vehicle:
    2022 Prius
    Model:
    XLE
    From the owners manual “
    After you have signed the Telematics Subscription Service Agreement and are enrolled, you can begin receiving services.
    A variety of subscription terms are available for purchase.”
    My ‘22 came with a 24 month subscription, yours might have come with a longer term.
     
    #7 Doug McC, Dec 22, 2023
  8. RRxing

    RRxing Senior Member

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    NEPA
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    Other Hybrid
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    Limited
    My mistake. See Post #6.
     
    #8 RRxing, Dec 23, 2023
    Doug McC likes this.
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