1. Attachments are working again! Check out this thread for more details and to report any other bugs.

TSB Released on Fuel Gauge Innacuracies

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by Tempus, Aug 26, 2004.

  1. DaveG

    DaveG Member

    Joined:
    Jan 20, 2004
    806
    6
    0
    Location:
    Vancouver, BC
    Vehicle:
    2004 Prius
    I suspect what they'd do (what I'd do) is guesstimate the milage based on your current usage for a week or two down the road when the parts would arrive, then subtract a bit from it. Then when you bring the car in for replacement, they could manually advance the odometer until it matched your previous unit (drill connected to the sensor cable, or one of the service guys going on a nice spin on the highway).

    Dave.
     
  2. Frank Hudon

    Frank Hudon Senior Member

    Joined:
    Jan 11, 2004
    4,147
    18
    0
    Dave you wanna bet the Canadian models do not qualify for this TSB. Like the 40D we never got the notification. TAC is for the most part run by a bunch of duds. the restrained version.
     
  3. DaveG

    DaveG Member

    Joined:
    Jan 20, 2004
    806
    6
    0
    Location:
    Vancouver, BC
    Vehicle:
    2004 Prius
    Oh, I believe that we'll qualify for this one. I'm going to call the dealership on Monday and fax them the TSB if necessary.

    Dave
     
  4. artie

    artie Member

    Joined:
    Feb 5, 2004
    231
    65
    0
    Location:
    san diego
    Vehicle:
    2016 Prius
    Model:
    Three
    ]
    I suspect what they'd do (what I'd do) is guesstimate the milage

    i'm told what they're going to do is remove my computer and replace it with the new one which will be programmed to match my current mileage, which is why i won't have the car for up to 4 days, unless they "blow" the rest of the computers in the process , which will mean they'll have the car a bit longer
     
  5. Frank Hudon

    Frank Hudon Senior Member

    Joined:
    Jan 11, 2004
    4,147
    18
    0
    we've got the speedo unit in metric and I'll bet we never see this one.
     
  6. Danny

    Danny Admin/Founder
    Staff Member

    Joined:
    Nov 24, 2003
    7,093
    2,107
    1,174
    Location:
    Charlotte, NC
    Vehicle:
    2013 Prius Plug-in
    Model:
    Plug-in Base
    Since this is clearly warranty work and not simply a Service Announcement I would think that a loaner would be provided. At least if you have the Extended Warranty (unneccessary plug :) )
     
  7. fwf

    fwf Junior Member

    Joined:
    Apr 27, 2004
    4
    0
    0
    Location:
    Houston
    Does the # on the VIN range mean any character (number or letter)?
     
  8. HTMLSpinnr

    HTMLSpinnr Super Moderator
    Staff Member

    Joined:
    Dec 8, 2003
    5,339
    917
    251
    Location:
    Surprise, AZ (Phoenix)
    Vehicle:
    2018 Tesla Model 3
    Model:
    N/A
    I called my guy at Tustin and they hadn't seen it. They're going to "look into it" and get back to me...

    I was guessing 2-4 days for parts as well though. Maybe I'll schedule it for next week then since I have to make a trip to AZ this weekend.
     
  9. bobme

    bobme New Member

    Joined:
    Jul 19, 2004
    14
    0
    0
    Location:
    Santa Clara, CA
    <div class='quotetop'>QUOTE(\"mshappe\")</div>
     
  10. mikepaul

    mikepaul Senior Member

    Joined:
    Dec 2, 2003
    1,763
    6
    0
    Location:
    Columbia, SC
    Vehicle:
    2004 Prius
     
  11. JHartman

    JHartman New Member

    Joined:
    Dec 30, 2003
    45
    0
    0
    Location:
    Los Angeles
    If your dealer gives you a hard time...

    An update to my previous post. I called Miller Toyota to confirm bringing in my car for the fuel gauge service update. The "prius service guy" said I would have to bring the car in to have them check it out first. I said I didn't want to leave the car there for a day or two while they test it and then have to bring it back another time while they waited for the part to come in. I repeated that I had reported the problem to Toyota months ago and my car falls under the listed VIN range. Then the service guy went into a spiel about how Toyota intentionally has the fuel light go on when there are supposed to be a couple of gallons left to prevent the driver from running out of gas and burning out the engine which could cost $10,000. Oh give me a break! I read him the Bulletin Introduction and the guy refused to budge saying that this is only for people whose gauge gets stuck at 3/4. Finally I said I was going to call Toyota as I really didn't have the time to waste to keep bringing in my car. My limited experience with 800-GO-TOYOTA has been very good and this one followed in its path. After speaking with two people, I was given a case number and promised a call from the individual who would resolve the case in a couple of days. I fully anticipate that I will get the meter and filler pipe without any more hassle. Unfortunately this incident reminds me of the steering wheel shudder and how I had to argue to get that taken care of, although the big difference is at least there is a service bulletin for this one. Arguing with service people is not something I relish and in this case it is especially ridiculous.
     
  12. jchu

    jchu New Member

    Joined:
    Mar 2, 2004
    1,063
    0
    0
    Location:
    Nampa, ID
    Sound like you need a different Toyota Service department!!!
     
  13. JHartman

    JHartman New Member

    Joined:
    Dec 30, 2003
    45
    0
    0
    Location:
    Los Angeles
    Fortunately I have many to choose from in the Los Angeles area, however others are not so lucky and can't simply drive to another service center when they need help.
     
  14. jkash

    jkash Member

    Joined:
    Nov 26, 2003
    889
    18
    0
    Location:
    West Hills, CA
    Vehicle:
    2004 Prius
    Model:
    N/A
    Am I the only one who is having second thoughts about having this service done? The car is great. I'm not sure I care that much that I can't get more than 8 gallons of gas in it.
     
  15. efusco

    efusco Moderator Emeritus
    Staff Member

    Joined:
    Nov 26, 2003
    19,891
    1,192
    9
    Location:
    Nixa, MO
    Vehicle:
    2004 Prius
    Model:
    N/A
    No second thoughts here, but I can say that I understand your reticence. To me, I'd sure like to continue to maximize everything I can with this car. If I can routinely get 600 miles on a tank and predictably anticipate how much farther I can travel on a given tank I think my satisfaction will be significantly increased.

    I would advise anyone who is the least bit unsure to wait...there's clearly no harm being done by not having the TSB's warranty work done and certianly the potential for adverse consequences always exists. Wait until I and several others report back with their experiences and subsequent satisfaction or dissatisfaction with the results.

    I'd say the potential benefits are mostly 'cosmetic' and convenience.
     
  16. rflagg

    rflagg Member

    Joined:
    Jan 5, 2004
    947
    9
    0
    Location:
    Springfield, VA
    I'm a little unsure about going through it myself - my fuel gauge isn't accurate - sometimes giving the add fuel warning too early, other times later than one would expect (over 10 gallons used). However, as of the past few months, I can regularly get 10-11 gallons of gas in the car, as long as I'm willing to ignore the gauge and drive according to the mpg/miles driven, and fill up after 10-11 gallons are used.

    If the "fix" allows for the gauge to more consistently go off at 9 gallons, that would certainly help me as I'd know truly how much fuel has been spent - but at the same time, I'd continue my driving habits as I do now, just with more knowledge on what the gas tank is holding.

    But, there's also the fear of the techs screwing anything up with my otherwise flawless car - no battery problems, didn't have the seal problem, etc. I know these guys are trained professionals, but for all intents and purposes, they're working with a new beast and I don't want to drive around with a poorly connected gas tank or computer problems or the fear of either just to fix a gauge I already ignore regularly.

    -m.
     
  17. onerpm

    onerpm New Member

    Joined:
    Aug 10, 2004
    477
    2
    0
    Location:
    MN
    Vehicle:
    Other Hybrid
    My dealer claimed that when he called Toyota with my VIN number (an early one that should qualify for both fixes), he was told my particular car only needed a fuel gauge calibration, whatever that is. We'll see what difference that made.

    rpm
     
  18. Danny

    Danny Admin/Founder
    Staff Member

    Joined:
    Nov 24, 2003
    7,093
    2,107
    1,174
    Location:
    Charlotte, NC
    Vehicle:
    2013 Prius Plug-in
    Model:
    Plug-in Base
    No no no. Print out the TSB Announcement PDF and take it to your dealer, then sit with him as he calls Toyota again for confirmation. If your VIN is in the range and you have a valid complaint, you should get the complete fix done.
     
  19. onerpm

    onerpm New Member

    Joined:
    Aug 10, 2004
    477
    2
    0
    Location:
    MN
    Vehicle:
    Other Hybrid
    Thanks, but to tell you the truth, no dealer is touching my car again unless something is broken or a maintenance is required that requires dealer "expertise."

    rob
     
  20. Don-RI

    Don-RI Member

    Joined:
    Jan 17, 2004
    153
    1
    0
    Location:
    Cumberland, RI
    Vehicle:
    2011 Prius
    Model:
    II
    Okay, this is probably very basic, but I'm missing it. So, apologies upfront.

    I do qualify according to my VIN...

    I usually fill my tank when I've got one or two bars remaining and it takes around 6 or 7 gallons. Will the fix allow me to go further between fill ups -- and then put in more gas at each filling?

    This I would not mind, but I'm still a bit apprehensive about having my car dissected for this"update" and then causing some other sort of issue - loose parts, noises, etc.

    Again - sorry for the basic question - and thanks for your help.