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  1. Kimmyp

    Kimmyp New Member

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    Hi!

    I've been on prius chat a couple of times to look up help for my 2012 prius and it's always been very helpful! So my prius went into limp mode recently and I had to get my car towed home after check hybrid system light came on. When I used my code reader it pulled up code P0A94. Long story short I read bout the customer confidence program and I had the car towed to my local dealership. After going back and forth they just called and stated the inverter would be covered and replaced for free but that I also had to replace the water pump?! And that is not covered. I was just wondering if anyone else went through this?! To replace the water pump or whatever it is they said would cost me 1,500 out of pocket. I'm just confused because in other threads that I read no one mentions extra costs?! Sorry if it's confusing. I don't know anything about cars lol
     
  2. bisco

    bisco cookie crumbler

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    first, that's way to expensive. it is likely the pump burned out due to the inverter imo, or maybe it is just the fuse.
    i would have a serious talk with them, and then toyota customer service if the dealer won't bend.
     
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  3. ChapmanF

    ChapmanF Senior Member

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    The ZE3 customer support campaign had an original limit of 15 years, which a class-action settlement that was approved in 2023 extended to 20 years.

    I would say "thank you very much for the free inverter" and ask them very specifically which water pump they mean.

    If they mean the pump for the inverter, if I had the car at home I'd probably just buy one of those myself and put it on, before taking the car to them for the inverter replacement. If the car is already there, this might be more complicated.

    They could reasonably not want to return the car to you with a shiny new inverter and a pump that isn't cooling it, and it might not be cost-effective for you to tow the car somewhere else, change the pump, and tow it back.

    But $1500 for replacing that pump sounds like there's a boat payment involved.

    If the pump they meant is the one on the engine, I think you could reasonably say "thank you very much for the free inverter, I'll take the car that way and change the engine pump myself." Because the engine pump doesn't directly endanger their shiny new inverter, I'd think that should be an option.
     
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  4. Tombukt2

    Tombukt2 Senior Member

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    Yeah find out which pump and tell him you can't do that That's outrageous you already have the part You're in a group people that repair these things day in and day out and we know all the nonsense and you're not going for it you can't You just need the inverter taken care of because you do But reality is you could buy a campaigned inverter for like a hundred bucks you might even get somebody to give it to you they're stacked up all over the place hardly any of them ever get used so there's a glutton in the market for those things. So it might be cheaper for you to just round up and inverter and buy a new pump and stick it on in the driveway at the house and not even worry about the campaign because if they stand hard on if you don't do this then this can't be done because Toyota won't allow it for whatever reason it would be cheaper for me to have $200 or so tied up in the new parts or 250 and the replacement inverter and the new pump and just stick them on and not have to worry about any of it. At least I'm not having to pay $2,500 for a new inverter. And on the campaign don't they do something to the existing inverter and put a sticker on it? That's what I thought the deal was. It kind of like replacing the DC to DC converter in the generation too but something to do with the generation 3?
     
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  5. Kimmyp

    Kimmyp New Member

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    Thank you guys. It didn't seem right! The car is actually at the dealership right now and she already gave me the run around speech about we can't fix the inverter without fixing this too. I also wanted to add that when they first checked the car they said the 12v battery was completely dead so they had to replace that, then they checked all the fuses and said they were all good which lead them to want to run another diagnostic test and that's when they found the issue with the inverter. They never mentioned anything else until yesterday and before I gave them the okay I wanted to check here on prius chat and see what people had to say.