Non dealer service in Houston, TX 2008 Prius

Personally I believe you should be able to hold these people's feet to the fire when they do crap like this they're supposed to print that mess out. Wth are they thinking. Another reason why I don't mess with any dealers especially with a car that's 20 years old almost or whatever there's too many people that have them everybody knows all the problems etc there's list like this where people have been doing these same problems over and over again for near 20 years and yet you go to the dealer and they look at you like you're well from another planet a lot of that is because they want to do that because then charges can go up and we can drive around our elbows and our back of our head and down our backs to get to our butts you know and all of those maneuvers cost money so there you go to get the charges up they need to go round and round backwards and forwards and get you all confused and mixed up so that you can keep writing those checks look at the people working at your dealers their children and stuff out of high school and they just came over from the Denny's because they bought a car and now their car people yeah all that