2010 Prius Cannot Access Bluetooth or Apps Menu

Hello Everyone

i have a 2010 Prius and i paired it with a 2012 Headunit , i used the original Head unit conectors to adapt it to the car , and everything was working as it should , however lately the bluetooth stopped working , when i try to access the bluetooth or phone settings , i get nothing , it beeps but wont access it , the same goes with the APPS button and the source button , i tried restarting the screen but nothing happends , has anyone faced such issue ?

thank you