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2017 Prime premium Bluetooth audio issue

Discussion in 'Prime Technical Discussion' started by g3eno, Sep 28, 2024 at 3:52 PM.

  1. g3eno

    g3eno Junior Member

    Joined:
    Oct 21, 2017
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    Location:
    New Jersey
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    Hi Friends,

    2017 Prius prime premium owner since the beginning. Great car!

    I am having an issue with sound quality when speaking to someone via Bluetooth. The person receiving my call says that the sound quality is extremely low, and has a buzzing sound. I’ve never had this issue before in 7 years of ownership.

    After some research, here is what I’ve done to rectify the issue:
    -downloaded and installed latest software/firmware from Toyota website
    -disconnected 12v battery for 30 minutes
    -unpaired and deleted Bluetooth phone from car on multiple cell phones, same result.

    Is there anything else I can try?
     
    #1 g3eno, Sep 28, 2024 at 3:52 PM
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