Toyota android app not working

Discussion in 'Prime Main Forum (2017-2022)' started by 200Volts, Jun 9, 2025.

  1. 200Volts

    200Volts Member

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    Northern CA
    Vehicle:
    2021 Prius Prime
    Model:
    XLE
    The Remote and charger status on the Toyota app is not working since the last android security update about 10 days ago.
    I can see charge history.
    I constantly see the app asking to sign in up in my activity bar, even after I'm signed in. Reloaded the app, no change.
    2021 prime, galaxy s24 up to date.
     
  2. PriusCamper

    PriusCamper Senior Member

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    Go into the app settings and delete the app data and personal data and reboot phone and see if that fixes it. If not, try uninstalling the app and then doing a search and delete of any remaining log files or folder from that app, then reboot your phone and reinstall the app.
     
  3. 200Volts

    200Volts Member

    Joined:
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    2021 Prius Prime
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    Thx. Did it twice, no change.
     
  4. illumiN8i

    illumiN8i Active Member

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    Same issue here. Glad to hear I'm not alone. I submitted feedback through the Toyota app. Maybe if enough people complain they will fix it. Not able to start remote charging for remote climate from the Toyota app. The start remote charging button is missing. Remote climate just says "something went wrong".
     
  5. CharlesH

    CharlesH CA HOV Decal #5 on former PiP

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    Exact same thing here on my 2017 Advanced. These functions work fine on the Toyota App on my iPhone, so it is something Android-specific.I have a Google Pixel 7a, so they can't just claim that I have some sort of oddball unsupported Android phone.

    I have long since given up trying to get the "Last Parked" functionality to work to locate the car. It worked fine on the old Entune app, but since they switched to the Toyota app, it has never worked. I went around and around with Toyota Support a couple of years ago, and they claimed that the problem was fixed, but it never was. Unless the functionality is deeply buried somewhere and I just don't know where it is.