Fuel Tank Filler Clamp 24TC08 - "Parts on backorder"

Discussion in 'Gen 5 Prius Care, Maintenance and Troubleshooting' started by tovli, Jul 23, 2025 at 8:18 AM.

  1. tovli

    tovli 2023 Prius Prime replaced 09 Prius

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    Took my trusty 2023 Prime XSE in for the 2 yr (last covered) maintenance in June (2025) for the free oil change and to have the Fuel Tank Filler Clamp Service Campaign 24TC08 performed. Was told the parts for the campaign were on backorder, "we'll call you".

    Over a month now and no call. Should I be chill, or get hot for this?
     
    #1 tovli, Jul 23, 2025 at 8:18 AM
  2. Hammersmith

    Hammersmith Senior Member

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    Considering there are no parts to order, I'd be questioning them. Unless something changed, the Prime just needed a software update for this campaign. It was the Prius HEV and Corolla that needed additional parts.
     
    #2 Hammersmith, Jul 23, 2025 at 2:38 PM
  3. bisco

    bisco cookie crumbler

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    #3 bisco, Jul 23, 2025 at 4:00 PM
  4. Hammersmith

    Hammersmith Senior Member

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    #4 Hammersmith, Jul 23, 2025 at 6:10 PM
  5. Hammersmith

    Hammersmith Senior Member

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    Now that I'm home, I dug out the dealer letter. Notice what it says in the middle of page 5:
     

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    #5 Hammersmith, Jul 23, 2025 at 7:11 PM
    tovli likes this.
  6. bisco

    bisco cookie crumbler

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    thanks, sounds like his dealer is as confused as me
     
    #6 bisco, Jul 23, 2025 at 9:29 PM
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