2020 Plug in no voice recognition in CarPlay

Discussion in 'Prime Audio, Electronics, and Infotainment' started by JeremyM09, Sep 14, 2025 at 10:45 AM.

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  1. JeremyM09

    JeremyM09 Junior Member

    Joined:
    Jun 19, 2019
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    Location:
    Ohio
    Vehicle:
    2020 Prius Prime
    Model:
    LE
    2020 plug-in: CarPlay suddenly does not recognize any talking. Started about 3 weeks ago. It will read a text, play podcast, give map directions, etc. but on a phone call, no one can hear anyone in the car talking. If it reads a text and says Reply? It doesn’t hear a response.

    It is the car not the phone because both my phone and my wife’s phone work fine in RAV4 and do not work in my Prius.

    Any suggestions? Thanks!
     
    #1 JeremyM09, Sep 14, 2025 at 10:45 AM
  2. BiomedO1

    BiomedO1 Senior Member

    Joined:
    Mar 27, 2021
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    Location:
    SacTown, Ca
    Vehicle:
    2021 Prius Prime
    Model:
    LE
    Check to see if you've got the latest software/codec installed on that infotainment system. They're buggy as heck, that's why I use my phone instead. I'm not going to pay an arm and a leg for that convenience - it's just a convenience and doesn't interfere with the operations of the car that gets me from point A to point B. IMHO..

    Good Luck...

    PS; your in the wrong forum; a 2020 is a gen4 and requires the phone to be attached to the USB port, next to the lighter.
     
    #2 BiomedO1, Sep 14, 2025 at 12:13 PM
    Last edited: Sep 14, 2025 at 12:22 PM
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