i think he's over hyping it a bit, but there are some things that some don't like. the biggest things are those that fail out of warranty on a fairly new car and are costly to repair/replace
What prompted the slow close door? Kitchen cabinet drawers? Or perhaps the root of it all was the slow-opening cassette door?
Tesla 3 door handles, you pretty much need to hands to open the dang door: push here, pull there. I forget exactly, but it's an awkward handful.