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2007 died with no good explanation

Discussion in 'Gen 2 Prius Technical Discussion' started by lfruchtman, Jun 17, 2007.

  1. lfruchtman

    lfruchtman Junior Member

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    Drove my 2007 package 6 (3000 miles) car to work (13 miles), shut it off. Went to leave for lunch and it was stone dead, no lights, no indicators, no nothing. Couldn't have been the trunk or SKS because it stared when I drove to work with no issues. Occasionally I had an issue starting; all indicator lights came on, but I would just shut it down and start again and it worked; thought it was just a software glitch.

    Tried to jump the car first. No go. Apparently, even worse, the dealer said it was jumped incorrectly, but 'm not confident that they have a clue what they're taking about.

    Here's the strange part: Got towed to the dealer and they said the car was out of gas; the on-board computer said so. Told them that was impossible since I had just filled it up. They looked in the gas tank and sure enough it was almost full. I had never run out of gas with this car (I did with Prius No1 though, not fun!) They got the car running, but have no explanation as to why it died. They claimed they had to replace a bunch of fuses because of the incorrect jump, under warrantee though.

    Now everything works EXCEPT the SKS. I pushed the button under the steering wheel a few times, no go. Brought the car back to the dealer and waited an hour an half while they "played with it", but could not get the SKS to work. Sounds like they just don't know what to do. Is there an SKS computer or chip that could have gotten fried?

    Any thoughts? Thanks!
     
  2. MarinJohn

    MarinJohn Senior Member

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    Welcome to the board and sorry to hear of your problem. While this may not be your case, many new owners are still not used to starting the car the proper way (sequence) which leads to frustration. I have a friend who likes to drive my car, but starting it seems to confound this electrical engineer almost every time. This is the first car where both the car and I had to 'learn' each other's techniques, but now that I have owned my '04 since late '03 the kinks seem mostly ironed out and it is only happy motoring for me (us).
     
  3. paulccullen

    paulccullen New Member

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    How much does your SKS "not work"? I'm assuming the Prius doesn't recognize the SKS when it's in your pocket, so you have to put it in the slot to start the car.

    But do the lock/unlock buttons on the keyfob work when you're outside the car? If not, maybe the battery in your keyfob died.

    It sure sounds like your local Toyota dealer is not too familiar with the car. Maybe Galaxee or someone else here with in-depth Prius technical knowledge can help further...
     
  4. tochatihu

    tochatihu Senior Member

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    off-topic: lfruchtman, is your avatar a thermal scan, really? It does not quite look as I might have imagined.

    on-topic: there are recurring technical discussions concerning the Prius not being protected in case of polarity reversals in jumping. At least, this is an area where the utmost caution must be used. I would tend to agree that your shop lacks a complete grasp of the situation. On the SKS matter, we'll wait until somebody with a 'modern' Prius posts a point of view. Mine is a bit older...
     
  5. lfruchtman

    lfruchtman Junior Member

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    Thanks Paul,

    I tried both fobs, and both work with the buttons on the fob, but neither with SKS. Also, the range of the fobs seems to have decreased, both of them. Ill try changing the batteries, but I don't have hogh hoopes for that solution. I still think it's a fried SKS board or something like that.

    Thanks for the reply!

    <div class='quotetop'>QUOTE(paulccullen @ Jun 17 2007, 12:28 PM) [snapback]463456[/snapback]</div>
     
  6. galaxee

    galaxee mostly benevolent

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    um, yeah. jumping a prius backward is baaaad. and can cause you to have to replace a bunch of fuses, as stated. you're lucky it was the fuses and not the dc-dc converter. and you're also lucky it was warranty-jobbed, because uh, that could be called your fault.

    whether the sks computer was fried depends on where it is in the circuit in relation to the fuses that blew... and DH doesn't know offhand without a wiring diagram.

    it does sound like they're not exactly experts over there. but they've got a tech assistance line for a reason- louis down at SET HQ is good with prius diagnosis. they should be talking to him about this. can't say much more about it without seeing it, ya know?

    good luck.
     
  7. lfruchtman

    lfruchtman Junior Member

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    Thanks all, I'll let you know what happens. I'm going to call the dealer I bought if from... much better but an hour's drive away.

    That avatar is a picture I thought was cool, not my car though.
     
  8. pmuledog

    pmuledog New Member

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    <div class='quotetop'>QUOTE(lfruchtman @ Jun 18 2007, 09:28 AM) [snapback]463918[/snapback]</div>
    How did the situation play out for you? I came out to find my '05 Prius dead last weak for no good reason. Broke out the manual and tried a jump to no avail. Had it towed to the dealer and they said it was reverse polarity jumped and the main fusible link, and the DC DC converter were fried. Cost about $5K, and would not be warranty covered. I'm abosultely sure I hooked up my cables right, having jumped a decent number of cars in my time. Only thing I can think of is donor vehicle driver crossed connections. I verbally confirmed red to positive with him, but did not visually check. Apparently, I'm not the first to have this happen. Don't know why Toyota doesn't have a very specific warning in the manual about the dangers of a reverse polarity jump, since the consequences are so much more serious than in a conventional jump situation. Can't help believe that would have triggerred me to anally check the polarity of the connections on both vehicles and avoided this costly scenario. Did you get away with just a fired fuse?
     
  9. lfruchtman

    lfruchtman Junior Member

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    <div class='quotetop'>QUOTE(Patrick M. @ Jun 19 2007, 01:46 AM) [snapback]464512[/snapback]</div>
    So far, everything except the SKS is working, so I hope it was just the fuses. They covered it under warrantee, but just the first time. The cost would have $1800 if not. I still need to get it to the good dealer though. Anybody know of a list of factory certified repair people?
     
  10. priusmaybe

    priusmaybe New Member

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    <div class='quotetop'>QUOTE(lfruchtman @ Jun 22 2007, 11:30 PM) [snapback]466730[/snapback]</div>

    Where did you buy the car?
     
  11. hill

    hill High Fiber Member

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    Over a year ago, we had to have the SKS ECU replaced. I never used the smart function for the 1st year or more, so I don't know how long ago the function died. The fobs would remotely lock the car, and inserted into the dash, they'd start the car, but NO smart function. IE 2 out of 3 functions worked. Anyway, the extended warranty picked up the bill for the new ECU. I think it would have cost us about $1,000 without a warranty, if I remember right.
     
  12. hill

    hill High Fiber Member

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    Over a year ago, we had to have the SKS ECU replaced. I never used the smart function for the 1st year or more, so I don't know how long ago the function died. The fobs would remotely lock the car, and inserted into the dash, they'd start the car, but NO smart function. IE 2 out of 3 functions worked. Anyway, the extended warranty picked up the bill for the new ECU. I think it would have cost us over $1,000 without a warranty, if I remember right.
     
  13. lfruchtman

    lfruchtman Junior Member

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    <div class='quotetop'>QUOTE(hill @ Jun 23 2007, 03:19 AM) [snapback]466793[/snapback]</div>
    The car died again last Saturday. I called the dealer I bought it from (Heyward Allen Toyota in Athens, GA.- excellent). They sent a tow truck within an hour and towed it to Arhens (one hour drive). No problems and no excuses. They apologized for the inconvenience and fixed it by Monday. The only thing I wish they were closer! I will talk to the tech this week and post what he found.
     
  14. 1fixitman

    1fixitman Member

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    <div class='quotetop'>QUOTE(lfruchtman @ Jul 2 2007, 08:35 PM) [snapback]471922[/snapback]</div>
    It has been a while....have you talked to the tech to figure out the problem???
    D Rock
     
  15. lfruchtman

    lfruchtman Junior Member

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    <div class='quotetop'>QUOTE(D Rock @ Jul 8 2007, 09:57 AM) [snapback]475017[/snapback]</div>

    Not yet, holiday got in the way. I'll try it next week.
     
  16. lfruchtman

    lfruchtman Junior Member

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    <div class='quotetop'>QUOTE(lfruchtman @ Jul 8 2007, 11:20 AM) [snapback]475042[/snapback]</div>
    Update: Car died AGAIN! I spoke too soon about the dealer. There is apparently some charge in the battery because the park button light comes on (???), and some of the parking lights come on (???) when I try to start it. There is obviously a severe electrical problem. At this point I'm considering taking advantage of the Georgia Lemon Law.

    Does anyone know how to do a hard "reboot" on the car??
     
  17. richard schumacher

    richard schumacher shortbus driver

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    <div class='quotetop'>QUOTE(lfruchtman @ Jul 8 2007, 11:52 AM) [snapback]475085[/snapback]</div>
    Forget about lemon laws and reboots: the backwards jump screwed you. Expect to replace more computers and/or wiring harnesses.

    In the original post you wrote "Couldn't have been the trunk or SKS because it stared when I drove to work with no issues". The car will start and run normally with the rear hatch open. I'll bet the rear hatch was ajar, and the hatch light ran down the battery while you were at work. Bummer.

    After you get all this mess fixed, get in the habit of *always* locking the car. If it does anything other uttering one short beep then something has been left ON or open.

    It would not cost a lot for Toyota to include reverse polarity protection to help prevent this mistake.
     
  18. lfruchtman

    lfruchtman Junior Member

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    <div class='quotetop'>QUOTE(richard schumacher @ Jul 8 2007, 01:58 PM) [snapback]475110[/snapback]</div>
    The car died BEFORE the jump. The jump was an attempt to revive it.

    The symptoms, (no power to anything) re-occurred TWICE after the jump, identical to the first time, each occurring after bringing the car to the two respective dealerships for repair. Just for giggles today, I put a voltage meter on the jump terminals to see if there was any juice: 11.5 volts = fully charged 12V battery, but still no response from the hybrid system.

    As a matter of fact, I ALWAYS lock the car, even in my garage, being careful to hear the single beep, and make sure all systems are go. If I hear the wrong sound, I check to see of the doors are not open, the car is still on, a stray key is in the car, etc.

    What would be the result if a car was jumped that had a full charge? Would you blow some fuses? Maybe. This car has serious electrical issues that existed before the jump. It would not have died, and continue to do so, if it didn't.
     
  19. daveleeprius

    daveleeprius Heh heh heh you think so?

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    I would take it to the dealer where you bought it, tell them FLAT OUT you want the car fixed, and don't want them to call you until it is fixed one hundred percent, period.

    Leave the car at the dealer. They should give you a loaner car.

    If the car isn't returned FIXED to your satisfaction in 30 days or less, you should be able to get a full 100% refund for the purchase of the car.

    This is how it works in Washington State under the Lemon Law statute. A friend of mine bought a new Chevy Blazer in 1998 and used this statute to his advantage, returned it for a full refund after the car sat at the dealer for more than 30 days unfixed, and went over to Toyota and bought a new 4Runner.
     
  20. lfruchtman

    lfruchtman Junior Member

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    <div class='quotetop'>QUOTE(DaveLeePrius @ Jul 8 2007, 08:24 PM) [snapback]475230[/snapback]</div>
    Thanks Dave, that was the plan. Georgia has a pretty good law also. Really all I want is good Prius that works!