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Prius Fast Tirewear - Important Update

Discussion in 'Gen 2 Prius Main Forum' started by Bob Hayes, Apr 17, 2008.

  1. Bob Hayes

    Bob Hayes New Member

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    :) Are you among the many who have posted frustrations about bald tires after 20,000 - 25,000 miles? If you're not, you may be soon, and here's some (hopefully) good news.

    Dealerships and Toyota are now painfully aware that Prius's are "tire eaters", and that even those of us who take care of them may face a bill of $500 - $600 as we approach 25,000 miles. Tires meant to last 60,000 - 70,000 miles are quickly chewed up by many well-maintained Priuses.

    So what's the good news? Some dealerships will now not only replace the tires, but will also provide a free alignment. I just got home from the dealership with 4 brand new tires, balancing, and a complete front / rear alignment at no cost under warranty.

    The dealer told me this is now a known problem, affecting many Prius's. The earlier the model the more likely you'll have problems (mine's a 2005).

    Here are my suggestions to get your work done free.

    * Don't accept statements from the dealer like, "we don't cover cars that are out of alignment" or "you under-inflated the tires, so you aren't covered"

    * Politely, but firmly point out that this is now a known issue with the Prius design; it's not the customer's fault

    * Follow Toyota's rotation schedule and tire inflation guidelines religiously so that dealers cannot say you failed to do required maintenance

    * If your service tech refuses the free replacement on your worn-out tires, write a firm, but professional letter to the Service Manager (that's what I did)

    * If that doesn't work, escalate through the usual appeals described in your Owners Manual

    * As evidence, present printouts from this website; my dealer was aware of Priuschat.com, and knew about the tire wear postings (thanks, Priuschat!)

    * Align your tires at the earliest sign of uneven wear (request this free of charge, given the Prius problems; but if they refuse, do it anyway)

    I did all of this, including the letter to the Service Manager, and they admitted the problem and fixed it.

    At the end of the day, someone who takes good care of their car shouldn't have to spend $500 - $600 for new tires and alignment at 24,000 miles. A simple letter from me, and my record of following the dealer's recommendations, just saved me some big bucks. I hope it will for you too!
     
  2. KandyRedCoi

    KandyRedCoi S is for Super!

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    good to know, hope i my dealer is in this program, hopefully i can get a set of tires when i get my VOLKS, thanx for the heads up, i did notice considerable tire wear on my Bridgestone Turanza 195-55-16
     
  3. neon tetra

    neon tetra Member

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    Does the touring edition have the same tires?

    I know they're bigger, but are they the same brand/model?
     
  4. richard schumacher

    richard schumacher shortbus driver

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    Do you have any documentation from Toyota about this?
     
  5. JimboK

    JimboK One owner, low mileage

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    I'm not so sure that the Prius is a "tire eater" as much as the Goodyear Integrity being easily digestible. I've had Michelin Hydroedges on for 13K miles with barely any tread wear. Others here routinely report good tread life with tires other than the Integrities.

    Good thing, nonetheless, that dealers are helping out. But I think it's treating more the symptom than the disease.
     
  6. Patrick Wong

    Patrick Wong DIY Enthusiast

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    Hi Bob,

    Congratulations on your win - however I am wondering whether your dealer absorbed that cost (which makes it unlikely that other dealers will necessarily follow suit) or whether Toyota accepted responsibility (which makes it more likely that other owners may also benefit).

    There should be no surprise at Toyota US HQ that Prius original equipment tires have a short life. This has been the case since the 2001 Prius was released and a special Toyota customer satisfaction program was set up to provide the first replacement set of Bridgestone Potenza RE92 tires at no charge.

    How much adjusting did your suspension require? If you can scan and post your before and after alignment results it would be very interesting for the group to see and discuss.
     
  7. Bob Hayes

    Bob Hayes New Member

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    In reply to various postings since my original post:

    * I do not have documentation from Toyota. I only have verbal info, including a long phone message (which I kept) from an apologetic service manager. According to the service tech, they have seen this before, and expect to see it again, and they are taking care of customers under warranty, as long as they took reasonable care of the tire.

    * I didn't get alignment results, but I spent over $100 only 4 months ago on a complete re-alignment, only to have the wear accelerate; it seemed to get worse.

    * The alignment report from today merely states what they did: pretty much everything, front and rear.

    * I don't know if the dealer out here got reimbursed. They just offered to fix it.

    * Can't say if it's the tire or the car, but consider this: the tire has a treadwear rating of 430. I know treadwear ratings aren't that reliable, but I suspect something besides the tires is wrong with the 430 rating and bald edges at 23,000 miles

    Hope that answers the questions. If there are more, fire away!
     
  8. cephas

    cephas Junior Member

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    Hi Bob,

    Which dealer did you go to?
    And what's special customer's program to replace the tires with Bridgestone?
    I am now need to replace my tires in SoCal.

    Thanks
     
  9. KandyRedCoi

    KandyRedCoi S is for Super!

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    basic rule of thumb with treadwear from what i heard was, if the TW is 430, the tires should last approx 43,000miles, depending on usage, care etc, but thats the ball park figure

    23,000miles is completely unacceptable, even with a little bit of misalignment

    as far as alignments, its always good to get them checked even if the car is brand new...i dont think the mass production line has time to laser align a car or even road force balance them as well

    my .02
     
  10. galaxee

    galaxee mostly benevolent

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    i am having a hard time imagining a warranty claim for that being approved unless it was to the tire manufacturer. it's been known for ages that prius are hard on tires, and that the oem's are absolute s*%t... and that tires are wear items that aren't included in warranty.

    but good on your dealer... sounds like they're worth continuing to do business with.

    our oem tires were very unsafe at 28k. meanwhile we've got about 20k on our michelin energy mxv4+ tires with barely any treadwear. half of it was that we forgot to rotate the tires last time (life's hectic and we DIY) so the rears had a tiny bit more edge wear than the fronts when we swapped them front to back.
     
  11. sdtundra

    sdtundra Senior Member

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    Not to get off topic, but is there a warranty on alignments? my Prius has 1500 miles on it and i've had it 1 month and 3 days and its starting to pull to the right and the steering wheel isnt straight when i'm moving straight
     
  12. diamondlarry

    diamondlarry EPA MPG #'s killer

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    I'm approaching 17K miles on my '07 and the original Integrity's are looking great. Must be the psi I'm running in them.
     
  13. Devil's Advocate

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    I have an 05 pkg 9 with 140,000 miles on it and I got 50,000+ out of the stock tires and I drove like a mad man. Actually can get the Prius into a four wheel drift. (for like 2 seconds before VSC kicks in)

    I did have one tire failure within the first 36,000 miles (sidewall ripped when hit curb) and the tire was replaced for $20 because the Toyota of Hollywood guy said that Toyota wanted to keep the stock tires on the car as long as possible because they were chosen specifically to get better mileage.
     
  14. cephas

    cephas Junior Member

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    Mine is pretty worn at 25000 miles.
    Hope to get the dealer name from Bob or Patrick
     
  15. joephu

    joephu New Member

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    OK, I'll bite :) What psi are you running in them. In my experience the tires that are manufactured for new vehicles do not have the longevity of the retail version. It must be a cost thing.

    I'm not shocked the dealer paid for the alignment, but new tires to boot? I'm shocked. Good for you.
     
  16. artistdr

    artistdr Junior Member

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    What PSI readings are you running? Alan
     
  17. diamondlarry

    diamondlarry EPA MPG #'s killer

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    Before I answer, I first want to say that this is in no way meant to be a recommendation. I'm simply reporting what I'm doing and the results I'm getting. On the day I drove off the dealer's lot, I went across the street to an air pump and put the tires at 60 psi. For the last approximately 10K miles they have been at 70 psi. YMMV, don't try this at home, etc.
     
  18. KandyRedCoi

    KandyRedCoi S is for Super!

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    i dont think there is
    but you may want to check the tire PSI, just in case, they can also cause the feel of having a misaligned car

    also try not to hit curbs and parking blocks while parking, those things will def throw your car off alignment
     
  19. ForTheGlory

    ForTheGlory New Member

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    Isn't it possible to get 1 free alignment within the first 1 year/20000 miles?
     
  20. F8L

    F8L Protecting Habitat & AG Lands

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    I have 62k on my car but I've had two sets of tires during that time yet both sets (the stock Integritys and the Kumhos on the 17" wheels) still have a ton of tread on them. I think the higher pressures may be responsible for the reduced wear. Otherwise I do not know how to explain the reason for everyone else claiming baldness at 25k.

    I estimate I have over 30k on the stock tires at least.