JetBlue's customer service is the bomb

Well, he did have to sit on a toilet seat for some of the flight - which was a FREE flight for him. It doesn't really seem like it's $2,000,000.00 worth of inconvenience though. Perhaps ANOTHER free flight, but not $2 million.

... Brad

 

Thats our society for you... "your honor, my client wasn't injured or harmed, either physically or mentally in any way. However they put him in a situation that may have led to harm if a hundred other things and their backup safety measures were to have failed. We feel this potential for bodily injury is worthy of a large sum so my client can buy, fuel, maintain, and staff his own million dollar plane and never have to endure these potential dangers again. Thank you."

 

Based on this, the other passengers on the flight could file a suit themselves. JetBlue's planes either have 2 or 3 lavatories. All it takes is 3 people with, well, let's call it "severe intestinal discomfort" and someone's screwed because one of the bathrooms is being used as a regular seat.

 

Class action!

... Brad

 

I agree that Jetblue's has really poor customer service. They should get rid of these people and hire quality employees.

 

The fact that the aircraft encountered turbulence and the flight attendant didn't return to her jump seat, the airline and crew showed reckless abandon regarding the health and welfare of the passenger by forcing him to remain in the lav where there are no seat belts.

The airline should be counting its blessings that the turbulence wasn't severe enough that the passenger emerged with severe injuries and covered in smelly blue stuff.

This lawsuit is only the beginning . . . .

. . . for JetBlue: I'm sure the FAA will have some strong words and a hefty fine.
. . . for the pilot: I bet he will be fired.
. . . for the flight attendant: If not fired, probably reassignment to a ground job she is more physically qualified to endure . . . and preferably away from passengers.

 

The $2M figure is just the amount requested in the lawsuit. A good enough starting figure. The court will decide how much to actually award him, if this really happened. So far, it looks as though there's nothing but the suit and this guy's claim.

But if it's true, the pilot should be fired, lose his pilot's license, and perhaps be jailed for reckless endangerment. And the airline should have to pay a hefty penalty. Sure, the guy was on a pass and was flying for free. The airline did not have to let him on the plane. But once they let him on the plane and gave him a seat, he was entitled to use that seat and its seatbelt. Had there been a legitimate security issue, the pilot has the authority to issue orders to crew and passengers. But to make a guy sit on the toilet merely because the flight attendant was uncomfortable is not justified. Maybe the flight attendant should sue the airline for consigning her to the jump seat when she was traveling, not working.

 

Has anyone corraborated this guy's assertion? I'd like to see this go to trial. Maybe one of those "judge" shows will pick it up.

You may remember that the USFL sued the NFL over its monopolistic practices. The jury found in favor of the USFL and awarded treble damages. The jury determined that the damages were $1.00 which was trebled.

Maybe airlines should go back to SELLING seats on their planes so they can attract a better class of customer.

 

I thought "The Bomb" meant good... This doesn't seem good.

 

It doesn't seem to me that the class of customer is the issue. If this really happened, it's the class of pilots (really this particular pilot) that's the issue. Also the gate agent's decision to make the off-duty flight attendant fly in a jump seat. Note that those seats would normally be occupied only during take-off, landing, and brief rest periods. Having to sit there for the entire flight would be pretty unpleasant.