Problems with Coastal EV mod?

I noticed when I installed mine that it sometimes takes longer than the 2 seconds stated in the installation instructions. I have gotten in the habit of hold the cc cancel lever for 5 seconds just to be sure it works and haven't had any problems since. Hopefully this will be the case for you. If not, it may be time to contact Coastal.

 

The most common cause of the symptoms you are describing is the pin not being fully inserted into the connector.

If you are 100% certain that the pin is fully inserted and making good contact, then you may have a bad EV module. It happens occasionally. Unfortunately Coastal's support isn't as responsive as many people around here would like.

My brother-in-law purchased an EV module from them, and it worked intermittently for him. I checked it for him and verified that the pin was all the way in, then he and I traded EV modules. Mine worked fine in his car, and his continued erratic behavior in my car. That seemed to be a pretty conclusive test that the module was defective. Unfortunately he hasn't yet received a response to his multiple emails over the past 2 months asking about refund/replacement of the faulty module.

 

I have to ask as to why people continue to buy from this group?

I know some have had a good experience, but there are SO MANY situations like the one above where it's reported that Coastal won't even return a call or e-mail! That is so not acceptable to me, and it shouldn't be acceptable to anyone.

It seems that if a new company stepped up , they could take the bulk of Coastal's market share just by supplying average customer service. I would support such a company/individual.

... Brad

 

There's your question.

And there's your answer.

Nobody else is supplying anything as convenient and easy to install. When it works it's great, but it's best if you know about the lack of reliable service before you make the decision to take the risk.

 

It's a growing market and whom ever steps up and produces the aftermarket goodies most of us want, will make a killing. Adequate customer support is a given and anything less is unacceptable.

 

Right - that's my point. If someone were to begin to sell comparable products that they SUPPORTED, they would make a killing.

... Brad

 

.
CT has answered and even returned ALL my calls to the non toll free number - they even leave messages on my voice mail!

Forget about e-mail though.

CT rocks (imo)
.

 

I'm considering this mod. Are there any other options right now besides Coastal? If not, I suppose a credit card chargeback would be a good defense against the unresponsive customer support.

Also, after it's installed, is there any kind of visual indication that the car is in this mode, besides the engine not running? Just wondering how you know the mod is doing its job.

 

Coastal EV Mog Kit.
Has anyone looked inside the shrink wrap to see what the conponent is. It may be a common component that can be found on-line. I don't want to rip Coastal off, but if they are not responding to calls or email. I doubt that it's a custom chip. I've emailed them twice with no responce. I have a request for an option that would make it even more stealty. It would be 100% removeable without leaving any trace, which the tap connectors leave. That is assuming whoever intalls/removes the mod is careful not to muck anything up. I'm concerned about the dealer looking for an excuse to void warranty. It's a simple and easy change and only slightly more difficult than installing the kit.
If anyone peeked at the component I would greatly appreciate it if you would share it.
Thanking anyone in advance that may reply.

 

I have a "home-grown" version. Sigma Automotive also sells one.

You can tell it has activated when the ICE power arrows disappear in the Energy display.

 

That (horrid customer support from Coastal) is SUCH a common theme on this board ... I just wonder why people still support them.

I really like several of their products and would buy in a heart beat if they were a quality company with good (or at least average!) customer support. However, I prefer to do without rather than take my chances with Coastal.


... Brad

 

Simple,
Many of us prefer to take our chances than do without.