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Coastal E-Tech

Discussion in 'Gen 2 Prius Main Forum' started by jeepien, Jan 19, 2005.

  1. jeepien

    jeepien Member

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    I ordered an EV module from Coastal back on 04 Jan, the day after I got my car. I got an e-mail from them the next day saying it would ship in 1-6 days. So far it hasn't.

    I sent an email two days ago asking for a status update, and that hasn't been answered either.

    They haven't charged my card yet, but I'm getting impatient. That's a long six days, and no communication.

    Does anyone have an idea if this is typical for them?
     
    #1 jeepien, Jan 19, 2005
  2. Rick Grahn

    Rick Grahn New Member

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    My experience with them was great. Delivery was quick...product was as promised. Might try calling them.
     
    #2 Rick Grahn, Jan 20, 2005
  3. bcool

    bcool New Member

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    That's what happened to me when I bought my auto door locks from them. Got the initial email, then nothing for several weeks when all of a sudden the package showed up.

    I guess they just don't have the resources to keep you updated on the status of your order. I don't recall reading anything on the board about people having problems with them - you just have to be patient.
     
    #3 bcool, Jan 20, 2005
  4. jeepien

    jeepien Member

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    Well, I'd be patient if they had told me it was going to take three weeks. I didn't tie them down and force them to promise me a five-day-tops shipping time, that was their idea.

    But if they say they will, I assume they mean it. Silly me. Ah, well, I'll just tell myself it's too damn cold out to be installing it this week anyhow.
     
    #4 jeepien, Jan 20, 2005
  5. bcool

    bcool New Member

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    Yeah, I was sweating bullets until it showed up. I guess I'm spoiled by other online vendors who keep you well informed.
     
    #5 bcool, Jan 20, 2005
  6. pshady

    pshady New Member

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    I'm just waiting for the aux audio adaptor product to show up for sale! I hate using the cassette adaptor.
     
    #6 pshady, Jan 20, 2005
  7. toyotapartsnow

    toyotapartsnow New Member

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    I talked to Kelly this afternoon on the phone after I read your post. You might want to call her to get an update. She did mention that they were not open the beginning part of January.
     
    #7 toyotapartsnow, Jan 20, 2005
  8. Ken S

    Ken S Member

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    2005 Prius
    Model:
    Five
    I ordered a hitch and power outlet adaptor from these folks. They responded to any question I had in short order.

    It appears they're a fairly small operation, but still find the time to put effort into customer service.
     
    #8 Ken S, Jan 21, 2005
  9. jeepien

    jeepien Member

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    Still no part, and no response to e-mail.

    I'll let you know if and when I ever get it.
     
    #9 jeepien, Jan 21, 2005
  10. bruceha_2000

    bruceha_2000 Senior Member

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    Northwest VT
    Vehicle:
    2018 Prius Prime
    Model:
    Prime Advanced
    I ordered the EV mod and it showed up. I don't recall an exact timeframe but it came just before Christmas in a timely manner from when I ordered it. I didn't put it in right away as I had a couple of holiday trips and didn't want to take a chance screwing up my car if it was at all possible.

    Given it is easiest to do with the door open and you on the outside, I would definately wait until it is comfortable enough to be outside without gloves on for a MINIMUM of 30 minutes. Unless you have a friend with a heated garage.
     
    #10 bruceha_2000, Jan 21, 2005
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