1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Ordered and Received wrong color Shark Fin

Discussion in 'Gen 2 Prius Main Forum' started by jdbowden, Jun 8, 2008.

  1. jdbowden

    jdbowden New Member

    Joined:
    Apr 14, 2008
    9
    0
    0
    Vehicle:
    2004 Prius
    I ordered a Black (202) fin and just received a Grey Metallic 1G3 in the mail. I emailed Prius Chat and I am waiting for a response. This is frustrating given I will likely have to wait for a new one to be shipped (another 4 week lead time!!!). Also I went to VisualGarage.com and found it $5 dollars cheaper than Prius Chat...:mad:
     
  2. GatorJZ

    GatorJZ Member

    Joined:
    May 25, 2008
    285
    17
    0
    Location:
    Florida
    Vehicle:
    Other Hybrid
    And the purpose of this thread is?
     
  3. wchardin

    wchardin Senior Member

    Joined:
    Mar 16, 2008
    2,055
    3
    0
    Location:
    Nashville, TN
    Vehicle:
    2008 Prius
    Model:
    ----USA----
    To vent?
     
  4. 2tonegator

    2tonegator New Member

    Joined:
    Apr 28, 2008
    30
    0
    0
    Location:
    Gainesville, FL
    Vehicle:
    2008 Prius
    priuschat fin - $74 + free shipping.
    visual garage fin - $69 + $12 s&h= $81

    priuschat fin cheaper, better deal.
     
  5. GatorJZ

    GatorJZ Member

    Joined:
    May 25, 2008
    285
    17
    0
    Location:
    Florida
    Vehicle:
    Other Hybrid

    And supports this forum.

    (Go Gators!!!)
     
  6. hiremichaelreid

    hiremichaelreid New Member

    Joined:
    May 8, 2008
    451
    6
    0
    Location:
    Ottawa/Aylmer, Canada
    Vehicle:
    2008 Prius
    Model:
    I
    To let the rest of us know there are complaints out there. Valid complaint, it would appear, if you believe the OPs story and it was the mistake of Prius Chat Shop.

    Haven't I heard others complain they don't respond to email ?
     
  7. jdbowden

    jdbowden New Member

    Joined:
    Apr 14, 2008
    9
    0
    0
    Vehicle:
    2004 Prius
    Ok, I agree with shipping included the price is better. My "vent" is the wrong part/pant code was shipped and given the lead time on Prius Chat I will have to wait for resolution and re-order/shipment.
     
  8. wchardin

    wchardin Senior Member

    Joined:
    Mar 16, 2008
    2,055
    3
    0
    Location:
    Nashville, TN
    Vehicle:
    2008 Prius
    Model:
    ----USA----
    I would hope that you would get some type of priority over the orders after you. But mistakes happen.
     
  9. mrblaise

    mrblaise Go Lakers!!

    Joined:
    Mar 2, 2008
    2,248
    525
    19
    Location:
    Southern California
    Vehicle:
    Other Hybrid
    Model:
    N/A
    Exactly, and who knows whose fault it was?

     
  10. eclipse3g

    eclipse3g Junior Member

    Joined:
    Apr 24, 2008
    63
    0
    0
    Vehicle:
    2008 Prius
    look on the box for who the item was shipped from, as PriusChat is mostly a middle-man who takes your order and then orders it from their suppliers as a drop ship item.

    You might get a quicker turn around time if you contact the supplier directly to exchange the item.
     
  11. jdbowden

    jdbowden New Member

    Joined:
    Apr 14, 2008
    9
    0
    0
    Vehicle:
    2004 Prius
    You are correct that Prius Chat is a middle-man taking the order and then sending it to the supplier. The fin was shipped directly from Visual Garage so I sent them an email as well. The error either happened at Prius Chat or Visual and hopefully it will get resolved tomorrow.
     
  12. jdbowden

    jdbowden New Member

    Joined:
    Apr 14, 2008
    9
    0
    0
    Vehicle:
    2004 Prius
    I am not sure why, but I have not received a response from Prius Chat on my order issue. Maybe they are too busy taking new orders as they responded quickly to me when they were processing. Maybe they are behind? The web site was not not very helpful with respect to the RMA process. I sent the incorrect color fin back to Visual Garage yesterday with a letter enclosed so hopefully I will get a new fin that is black!
     
  13. jdbowden

    jdbowden New Member

    Joined:
    Apr 14, 2008
    9
    0
    0
    Vehicle:
    2004 Prius
    Still no response from Prius Chat. I sent another email to [email protected] as a follow-up. Anyone have any suggestions on how to get a response?
     
  14. Jiipa

    Jiipa MGySgt USMC (Ret)

    Joined:
    Feb 23, 2008
    314
    2
    0
    Location:
    Oahu, Hawaii
    Vehicle:
    2008 Prius
    PM Danny
     
  15. jdbowden

    jdbowden New Member

    Joined:
    Apr 14, 2008
    9
    0
    0
    Vehicle:
    2004 Prius
    That worked....thanks!

    I PM Danny and got a response and a follow-up from sales.

    :)
     
  16. jdbowden

    jdbowden New Member

    Joined:
    Apr 14, 2008
    9
    0
    0
    Vehicle:
    2004 Prius
    I still have not received the correct order Shark Fin (202 black). I just posted a paypal dispute this morning. Given the lack of order management/customer service, I cannot recommend ordering from Prius Chat. I may have saved $5 bucks - free shipping, but I have not received my order and trying to get customer service has not been good at all.