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2004 Prius Died - HV Battery Failure?

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by mdooley, Jul 13, 2009.

  1. mdooley

    mdooley Junior Member

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    We live part time in Arizona outside of Winslow. Our place is off-the grid, 11 miles out of of town with the last 8 miles out a dirt road. We drive back and forth between San Diego and Arizona about 10 times a year (1200 miles roundtrip) and our car has about 120,000 miles on it. We call it the farm model because they body is pretty beat up. We love it - great MPG and room for 2 adults, 3 kids and lots of stuff (3/4 size cello, 2 violins and a viola, 5 laptops, and more!).

    Last Thursday our friend took our car into town to get two new tires and the shop had a problem getting the car started. I thought they'd disabled the smart key system and thought nothing of it. Shortly thereafter our friend called us and said the VSC light was on and some other lights which she couldn't describe well enough for us to identify over the phone but the car was still running okay. I looked up VSC on the internet and it seemed that if the car was running, it was okay for her to drive it down the dirt road to our place.

    When we got around to looking at it on Friday, it turned out the lights that were on were the VSC light, the red warning triangle and the hybrid system warning icon. We called the dealer (about 62 miles away - 50 miles on the interstate) and they told us if we could drive it, drive it in.

    When my husband drove it to the dealer, it started with the check engine light, red warning triangle, and hybrid system warning icon lights on. The VSC light was no longer on. It drove fine for 8 miles on the dirt road.

    After about 2 miles on paved road the cruise control went out. Then about 20 miles later the AC was not working (though the fan was still blowing air). At some point the VSC light also came on. The miles per gallon appeared normal for the road; possibly a bit low (but the window was down); the battery showed normal charging and the screen showed normal fluctuations of gas versus electric motor.

    The car felt in some way not normal when he drove it (in terms of handling) but he wasn't sure if he was imagining this. He kept the speed down to around 55-60. When he pulled onto the off-ramp, a buzzer started sounding and the engine quit at the top of the off-ramp. Various interior warning lights were blinking, the radio would not turn off (so I turned the volume down below hearing), the car would not turn off or go, the warning buzzer kept sounding, the doors would not lock. The car had plenty of fuel.

    We had the car towed the remaining 1 miles to the dealership. About an hour later the dealer told us that our HV batteries were dead and they needed to get the special charger from Toyota to charge them before they could tell us anything and they wouldn't be able to find out when they could get the charger until Monday.

    We were scheduled to drive back to San Diego on Saturday so we rented a car and returned to California. On the way we stopped by the car at around 9 AM and 4 PM and found that various interior warning lights were still blinking and the warning buzzer was still sounding.

    The 12 volt battery has never been replaced. I called the dealer this morning and the service rep adamantly stated that if the hybrid battery is dead, the car will not turn on. And they cannot diagnose the problem until they clear the hybrid battery codes which necessitates charging the HV battery with the special charger. When I queried her about the random blinking of lights, she said she hadn't noticed it. She adamantly stated that the 12 volt battery was not our problem. I asked her if they could put a charge on the 12 volt battery and remove the CDs that needed to be returned to the library . . .

    Occasionally previous to this, the car would not turn off when I pressed the power off button and I would have to repeatedly press it. Also, the check engine light has been on for some time, (it had been intermittently on and off).

    Any advice would be most appreciated. I am inherently wary of dealership service and would much prefer fixing this ourselves. However, it's not practical this time.

    Thanks,

    Ming
     
  2. icarus

    icarus Senior Member

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    I can't comment on the HV battery issue,, but clearly there would be no harm in charging the 12 volt battery,, or putting a new one in to check things. (I would think it unusual for the Hv battery to fail suddenly. From what I know about batteries is that they generally fail over time, accepting and holding smaller and smaller charges. A single or multiple cell failure is also possible,, but most likely would be a failure in the interconnection between the cells, something most dealers won't touch.

    More importantly however, is the fact that the dealer advised you to drive with the read Triangle of death lit. If something was damaged as a result of a ~60 mile drive with the Triangle lit,, I would think the dealer has a large amount of culpability in any repair, regardless of any warranty.

    Let the experts chime in, but I wouldn't pay a cent to a dealer in this situation until I had some (good) opinions from here.

    Icarus
     
  3. Patrick Wong

    Patrick Wong DIY Enthusiast

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    1. Was your car originally purchased, licensed, and operated in California? If so, and it is still licensed in CA, then the hybrid system including the battery benefits from a longer warranty period. In particular the battery is covered for 10 years / 150K miles.

    2. I would have guessed that your problem was either the 12V battery failing, or the inverter coolant pump failing, or a combination of those two events.

    3. I understand that it is very difficult for dealerships to obtain the traction battery charger, so don't be surprised if this doesn't happen anytime in the near future.

    4. Please ask what DTC (diagnostic trouble codes) had been logged by your car, and post.

    Good luck, pls keep us posted as to the outcome of your problem.
     
  4. mdooley

    mdooley Junior Member

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    I just got a call from the dealer. Apparently they can get the traction battery charger tomorrow. She seemed to think once the HV battery was charged, the car would be fixed!!!! I told her I didn't think that would be the case . . . Anyhow, after they call me tomorrow I'll find out what the DTC codes are. I can't get back there until the weekend anyhow so I don't need to be too demanding at this point.

    Thanks for the all the advice and regretfully we bought the car in New Mexico (took 3 weeks there instead of the 6 months in San Diego at the time!) and it's registered in Arizona.

    Ming
     
  5. donee

    donee New Member

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    Hi mdooley,

    I agree with Patrick. The progressive change in operation as driven implies the coolant pump problem. And in your area, that has lasted longer than many. Supposedly its been revamped since 2006. The problem with the controls operation of the vehicle before the main issues sounds like the 12 V battery. Also have the throttle body cleaned if it has not been done in the past 25 K miles. A sticky throttle body could explain why the hybrid battery was depleted. That would probably give an engine light. When is the last time you had the plugs changed? You do long trips, so they get severe service. And of course how about the engine water pump and belt?
     
  6. brownsnoutuk

    brownsnoutuk Active Member

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    Fried the Invertor?
     
  7. Frayadjacent

    Frayadjacent Resident Conservative

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    I agree with what Patrick mentioned... a funky or failed inverter coolant pump could cause the inverter to overheat. When that happens, systems start shutting off.

    OR

    The 12v battery has seen it's last day. Both should be relatively inexpensive fixes compared to the HV battery.
     
  8. jayman

    jayman Senior Member

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    Oh boy, I sure hope the inverter wasn't fried

    We really do have to think up an easy way for folks to keep an eye on their inverter temps. Say keep the parts cost <$50, which could potentially save a +$4,000 inverter
     
  9. icarus

    icarus Senior Member

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    I still say the dealer has culpability in this for suggesting the OP drive 60 miles with the warning light on!

    Icarus
     
  10. jayman

    jayman Senior Member

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    I agree, but one should also realize that if this suggestion was verbal, it quickly turns into a pissing contest of "he said she said"
     
  11. icarus

    icarus Senior Member

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    Yes, but pissing contests can be won,, you just need to know how to aim!

    Seriously,, I would get my ducks in a row with who said what before I threatened a pissing contest.

    Icarus
     
  12. jayman

    jayman Senior Member

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    I agree. But if the comment was verbal, I will bet you a bottle of Tanqueray gin that the dealership that told him to keep driving the Prius will claim "we never said that"

    I've learned the hard way in my career to get it in writing, to CYA. Or, to at least use a hidden recorder
     
  13. mdooley

    mdooley Junior Member

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    What to do?

    I got a call from the service rep early this afternoon telling me my car was ready. All they had to do was charge the HV batteries and everything was "fine." They drove it around hooked up to their computer and everything checks out. 12 volt battery fine. Inverter coolant pump fine. Everything passes visual inspection.

    She didn't have the DTCs but stated that they translated into out of gas, and HV batteries discharged. She stated that actually they were only discharged to 20% but when they are that much discharged, they need to put them on the charger. Also, when they got the car "fixed" there was indeed 3/4 of a tank of gas and that was an erroneous reading. They even called Toyota.

    She stated that the technician would drive it around a few more times until I could get back their on Saturday to pick it up. Quite frankly, I am afraid to drive it across the desert from Flagstaff to San Diego with some better answers, but I'm not sure how to get them. I could press to talk to the technician, but I'm not sure what questions to ask.

    Thanks for the help!
    Ming

    P.S. Perhaps I'll get out the hidden recorder . . .
     
  14. cwerdna

    cwerdna Senior Member

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    You should REALLY insist they give you the DTCs otherwise it's a lot of speculation/shots in the dark amongst the experts here.
     
  15. mdooley

    mdooley Junior Member

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    OK, Will do. Thanks.
     
  16. The Electric Me

    The Electric Me Go Speed Go!

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    I really wish you the best of luck. However in your original post you said: "the check engine light has been on for some time, (it had been intermittently on and off)."

    I know life can be busy, and if the light comes on then goes out and the vehicle seems to be working correctly the temptation is to ignore the happening but if the check engine light had been coming on and off prior to this breakdown, that might of been your first and best warning. Living so far from a dealership makes it difficult as well.

    Hopefully the problem has actually been resolved, although if all the dealer has done is charge the HV I'd be sceptical as well.

    I would ask for the codes, obtaining them really shouldn't be a problem for the dealership and sharing them with you shouldn't be a problem either. After all it's your car. They should be on record now anyway, incase of a future problem.

    So if I'm understanding correctly what you are being told is that the codes reflected that your Prius had run out of gas, thus draining the battery to failure, yet you were never out of gas? The obvious follow up line of questioning would be what would cause an erroneous misreading by your car that it is out of gas.

    I don't know if I wouldn't pursue a rental car and demand a more thorough investigation. The symptoms you are describing are indicative of a bigger problem and it's purely instinct but I don't see how simply charging the HV and resetting the codes is really "fixing" any problem. It also seems like it's different for you given your rural location. For most people waiting and allowing this problem to reveal itself wouldn't be as problematic, getting rapidly to a dealer if you live in a major city isn't as difficult.

    I know I myself am not offering much of an answer here, but I think you are correct to be sceptical concerning the resolution of this problem. Good Luck.
     
  17. Mike Dimmick

    Mike Dimmick Active Member

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    Well, if code P3193 (Fuel Run Out) is recorded, there are two causes. Either the fuel ran out, or the ECM is faulty. P3193 will only be recorded if the Fuel Level Low signal was detected by the ECM (Engine ECU) and the car either couldn't start the engine, or detected low engine power - torque produced is under 20% of that which the ECM targetted.

    If the car couldn't run the engine, then it will keep driving and on Gen 2, deplete the battery to do so. That eventually leaves the HV battery with a low state of charge and it requires recharging. The root cause is the engine not running.

    (On Gen 3 it looks like the car will run on electric-only until down to two bars, then stop, rather than completely deplete the battery.)

    Since there was fuel, we can rule that out. The procedure in the service manual goes:

    - Check for other DTCs and resolve them
    - Check shortage of fuel (checked)
    - Check air induction system for leaks or blockages
    - Check for unusual engine noise or vibration
    - Check fuel pressure
    - Inspect mass air flow meter (check it correctly reports the flow of air)
    - Inspect engine coolant temperature sensor (different fuel mass is used for different temperature conditions)
    - Inspect crankshaft position sensor (to judge injection timing correctly, it has to know where the pistons are in the cylinders)
    - Inspect camshaft position sensor (ditto)
    - Inspect throttle control motor (ensure throttle blade is moved on demand)
    - Inspect throttle position sensor (ensure correct position is reached)
    - Replace ECM

    If they haven't checked all these things, make them do it.

    I'm not quite sure where the fuel level indication is coming from. The ECM isn't directly connected to the fuel tank sensors. It looks like the fuel sender reports the level to the Combination Meter (the great big strip of lights across the dash), that reports it to the Gateway ECU using the BEAN protocol, and that puts the fuel level onto the CAN bus where the ECM can pick it up. Have you noticed problems with the fuel gauge at all?
     
  18. icarus

    icarus Senior Member

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    I would get everything in writing and record it if you feel you should. Be up front about it though,

    Icarus
     
  19. efusco

    efusco Moderator Emeritus
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    They charged your HV battery?? That does not sound accurate. While there are 2-3 chargers in the US that are capable of doing that your would be the first case I've ever heard of it being used.

    I suppose that if the battery were totally healthy and you ran out of gas then ran the battery down so low that it would no longer start the car THEN they might charge it up to get the car running. But it doesn't sound like that's the case here.

    So, why did the battery get so low as to need recharging? That's the problem that needs to be fixed.
     
  20. bruceha_2000

    bruceha_2000 Senior Member

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    Good question. Clearly the OP had not run it down since she say's her husband kept the speed down to 50-60 and had the car towed after the ICE died at the top of the off ramp. No way you are doing those speeds on the battery. All the various lights and the inability to turn off things like the radio point to something other than the traction battery being low. And a bad 12V WILL keep the car from starting. No 12V, no computers. I replaced mine last fall (~80K miles?) when the car failed to start one morning and the battery SOC was WAY low and would not charge. BTW, adding water to the 'Do not add water' battery brought it up to the point it would hold a charge. It was a 'catastrophic' failure, in that the car had started fine every time before that. Not sure what happened to it.

    And like others, I would suggest you pay more attention to the Check Engine light in the future. While it is fun to hear the Car Talk guys say "And how long has the Check Engine light been on?" and get the "Oh, a few months" response, one really shouldn't ignore it.