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Advice for the rear-ended?

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by greysquirrel, Jun 18, 2005.

  1. greysquirrel

    greysquirrel New Member

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    My three-month old Prius took a bit of a beating this afternoon when my family was rear-ended at a red light by a Lexus SUV (not the hybrid :x ).

    We're waiting for Monday for the repair shop to open and the adjuster to call, but wonder if anyone can advise about the cost/complexity of repairing damage to the rear. The car is drivable, but the rear bumper and hatch are badly dented (the hatch is stuck shut and the trunk area is crumpled inside), and the tail-lights are cracked.

    Thanks in advance...

    GreySquirrel ?8
     
  2. jfh3

    jfh3 New Member

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    Assuming you live in an "at fault" state, insist on loss of value and/or diminished value, not just the cost to repair the damage.

    This is ESPECIALLY true if there is ANY frame damage. Be prepared to deal with the insurance company's claim that "there's no such thing as dimished value" or "our service indicates it's only a small value" (they'll probably come back with 20-25% of the repair estimate).
     
  3. jfh3

    jfh3 New Member

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    Forgot to mention ... sorry to hear about your misfortune. :(
     
  4. enerjazz

    enerjazz Energy+Jazz=EnerJazz

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    It must have been some sort of coordinated attack on Priuses this week. At about noon on Sat, the 18th I was driving on the highway at about 60 mph when suddenly I heard a loud bang and felt the car move. The jolt was from a Ford F-150 pickup whose driver fell asleep and he drifted into my left rear bumper corner. The bumper was barely hanging on as we pulled over to the side of the road.

    As you can see from the photos mine is not too terribly bad. It always stinks to have to mess with repairs - especially on a car that's less than a year old. The hatch opens and closes, though there is a large gap on the bottom left side. He was insured and I've already contacted his insurance company and have an appointment with their adjuster for Monday afternoon. Maybe we should compare notes as the process unfolds.

    The other motorist has GEICO insurance. Their adjuster is located at the Service King Collision Repair shops? Anyone have any experience with Service King. I'm considering demanding that the Toyota dealership do the repairs just to be safe.
     
  5. Frank Hudon

    Frank Hudon Senior Member

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    you want a guess? $2700
     
  6. HYACK

    HYACK New Member

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    Unfortunately, I think Prii will soon become known as a bad deal for those who rear-end 'em.

    Perhaps a total loss at fairly low speed differentials?

    Man I hope insurance companies don't force Prii owners to affix those bicycle flags on our rear bumpers! ;(

    Seriously, sorry for the accidents, guys. (and another unfortunate possibility is to expect only increases in rear-ending incidents as baby-boomers reach into their 70s-80s-90s (yikes).
     
  7. rick57

    rick57 Member

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    Sorry to hear and see the bad luck you 2 had this week, :cry: . Hope all comes out ok for you both.
     
  8. wb9tyj

    wb9tyj 2017 Prius Prime Advanced

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    Sorry to see such a mess on the back end of the prius...i just had a person, which was clueless hit mine just under the gas cap on the left back quarter panel...we were parked and they drove their conversion van over a side walk and hit me...now with a basketball size dent and scratches ...it was near $1000 in damage, so im guessing your damage will come closer to $4-5000 for the back end...hopefully things get back to normal for you soon...
     
  9. smasho

    smasho New Member

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    Condolences on being hit. At least nobody was hurt. From personal experience I can tell you that that's the only thing that counts.

    Warning. If the insurance adjuster tries to steer you to a particular shop, be very leery of it. They may well have a contract with the insurance co where they do work at a lowball price in exchange for referrals. If that's the case you don't want them working on your baby. Ask friends, look at their repair, go to the shop and ask to see just finished work. I don't know about where you live, but in Oregon we have the right to use any shop we desire.

    I know a bit about accidents, my '02 has been rear ended twice. :cussing:
     
  10. Bill Merchant

    Bill Merchant absit invidia

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    [font=Comic Sans MS:d3a3638a93]I'm sorry you both had similar accidents. Remember that you have a right to have any auto body parts replaced with new, genuine Toyota parts. While the Prius is relatively new and a unique design, an unscrupulous body shop might get a part from an auto recycler. [/font:d3a3638a93]
     
  11. ceric

    ceric New Member

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    Can't tell if there is major damage to the liftgate.
    If no, I would guess around $5000 in repair.
    If yes, I would go as high as $8000 or more.

    It is good that no one was hurt in the process.
     
  12. enerjazz

    enerjazz Energy+Jazz=EnerJazz

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    Just got the estimate - that's one expensive rear end. The photos above came out to $4443.32 on the repair estimate. I had a second shop do one and they didn't seem as thorough and came up with around $3,500. I'm glad the guy who hit me had insurance. Now the repair, rental car, waiting hassle begins. I've attached the estimates so you can see how much parts cost.
     
  13. galaxee

    galaxee mostly benevolent

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    OUCH!! Good thing that guy has insurance! Good luck getting everything straightened out reasonably quickly...
     
  14. Bill Merchant

    Bill Merchant absit invidia

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    [font=Comic Sans MS:d784d5fd02]So $4444 gets you a reconditioned bumper cover, not a new one?[/font:d784d5fd02]
     
  15. jdfoster

    jdfoster New Member

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    I would also ask that a claus be written to cover any unspected damage. i.e computer problems. I also know that when you go to trade it off you will take a bid hit because of prior damage. Do your self a favor and ask, NO DEMAND, that they buy you a new car. Jim
     
  16. galaxee

    galaxee mostly benevolent

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    Oh come on. Who is going to demand a NEW CAR because they got rear ended and had repairable damage? That's pretty unreasonable.
     
  17. jdfoster

    jdfoster New Member

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    A person who has had it happen. Once you approve the repairs you are stuck with the work they perform. Good or bad. And yes you can make them fix it again. I just would not want the hassles and I personally would not want my family in any car that has had that much damage done. Jim
     
  18. greysquirrel

    greysquirrel New Member

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    Well, day 3 is nearly over and we've got a rental. Our dealer was great and put us in touch with the manager for the body shop. And, the insurance adjuster seems reasonable. The parts will take nearly 2 weeks to get in, so we're driving a rental pickup for the duration. But, so far, so good (maybe not when I see the gas bill:)). We'll know more about cost estimates in the next few days as they remove the bumper and get behind the scenes, so we'll write to let you know (and post pictures, too). Many thanks for all the well-wishes and the advice - very helpful!

    Grey Squirrel !8
     
  19. enerjazz

    enerjazz Energy+Jazz=EnerJazz

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    Yes, I wish I could just get a new car, but that's not likely with less than $5K of damage. However, I do plan to:

    1. Request reimbursement for the poorer gas mileage of the rental car while my Prius is in the shop. A 25mpg car will cost me an extra $10-12/week in gas.

    2. Request compensation for my time away from work getting the estimate, bringing the car to the shop, and returning to pick it up.

    3. I also plan to note that I have a complete accounting and database of my mileage over the past 11 months and reserve the right for compensation if the mileage decreases due to the accident.

    4. Finally, I'm considering asking for compensation for "diminished value." Courts across the country have ruled both ways. Texas (where I live) Supreme Court ruled against it in 2003, but it doesn't hurt to ask. Maybe I'll bring in a flyer from one of those sleazy TV lawyers and conveniently lay it on the desk when I ask.

    Of course I'll give the car a thorough check once repairs are complete and keep after them until I'm fully satisfied that it has been properly restored. I'm not out for blood, just a fair amount to cover my damage and time dealing with the hassle.
     
  20. Tideland Prius

    Tideland Prius Moderator of the North
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    $2000 in parts? daaamn.

    Also, why don't you save $60 and get the emblems from your old tailgate lol. Seriously, you don't really need new ones. I think the glue you buy at RadioShack should do the trick if the original glue won't stick.