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20,000 mile service

Discussion in 'Gen 3 Prius Main Forum' started by xs650, Jan 30, 2013.

  1. xs650

    xs650 Senior Member

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    I will be one of the first to knock poor service, so in fairness here goes a good service report.

    I took my Gen III in for its 20k mile service today and it was a pleasant experience.
    I went to Magnussen Toyota in Auburn CA expecting to pay for the service because I have had the car 6 months past the 24 months free service agreement. They made the freebie service work so no charge for that.

    I also had the transmission oil changed. Other than the service adviser telling me it wasn't necessary there was no trouble getting it done for 1/2 hour labor. I already had the 4 qts of WS and crush washers so it cost $60.

    The only upsell they tried was an offer to replace the failing rear windshield wiper rubber for $6. I already had new rubber at home or would have had them do all the blade's rubber.
     
    #1 xs650, Jan 30, 2013
    frodoz737 and bisco like this.
  2. JMD

    JMD 2012 Prius 4 Solar Roof

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    Nice
     
    #2 JMD, Jan 31, 2013
  3. jdcollins5

    jdcollins5 Senior Member

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    It is good to hear good service experiences. We mostly hear only bad experiences on PC. We all need to do a better job of reporting good experiences.

    It will be interesting to see what the UOA report has to say.
     
    #3 jdcollins5, Jan 31, 2013
  4. bisco

    bisco cookie crumbler

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    and six bucks wasn't bad for the rear rubber if you did need it.
     
    #4 bisco, Jan 31, 2013
  5. xs650

    xs650 Senior Member

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    That's about what it cost just for the rubber, sounds like installation was going to be free.
     
    #5 xs650, Jan 31, 2013
  6. frodoz737

    frodoz737 Top Wrench

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    (y) Good for you for reporting.
     
    #6 frodoz737, Jan 31, 2013
  7. stream

    stream Senior Member

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    Good to hear about your positive experience.

    Unfortunately, the bias on most car forums is on the side of negative experiences, so I agree it's good to also report positive stuff (which I also do).
     
    #7 stream, Jan 31, 2013
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