2008 Prius Hood Release Cable replaced now hood won't work

My hood release cable came loose/broke on my 2008 Prius and I could no longer open the hood. I had it replaced by a mechanic (not Toyota dealership) today.

I went to open the hood by pulling on the release cable and it opened but when I walked outside to lift up the hood it felt stuck. I fiddled around until I could finally get it open and I noticed they also replaced what I think is the hood insulation pad? Is that the plastic black section that lines the front part in front of the grill that sits right over the hood latch? I think this is what I am referring to but I'm not sure.

https://toyotaparts.bochtoyotasouth.com/oem-parts/toyota-2004-2009-toyota-prius-insulator-5334147010

Either they didn't install it correctly or it is the wrong size because I can't shut the hood or lift it open. Any thoughts or advice? Can someone confirm what is going on, what part needs replacing/repairing and where is the best place to find one?

Thanks so much!

 

It seems part of the hood insulation pad was loose or seated improperly and was sitting over the latch, blocking it from sliding over when opening. I took it back and they reseated it and it seems to fit fine for now. Thanks everyone for your help.