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2023 Multimedia Unusable

Discussion in 'Gen 5 Prius Audio, Electronics and Infotainment' started by Amysway00, Apr 25, 2023.

?
  1. Yes

    50.0%
  2. No

    50.0%
  3. Yes, but Toyota fixed it

    0 vote(s)
    0.0%
  1. GGD

    GGD Junior Member

    Joined:
    Jun 19, 2023
    31
    44
    0
    Location:
    California
    Vehicle:
    2023 Prius
    Model:
    Limited
    Took it to the dealer today with the reboot loop easily reproducible, and it's now fixed.

    For anyone else encountering this, here's what they did. (BTW: No charge, covered under warranty)

    TSB-0041-23 VERIFIED HEAD UNIT KEEPS REBOOTING AS PER
    TSB-0041-23, DISCONNECTED THE AUX BATTERY FOR MORE THAN 10
    MINUTES. REBOOTING HAS STOPPED. UPDATED HEAD UNIT SOFTWARE FROM VERSION
    1473 TO VERSION 1586.

    Here's the TSB T-SB-0041-23 Toyota Technical Service Bulletin

    Before I brought it in, the Toyota App in the Software Update section said "Your Software is Up to Date. There are no software updates at this time". So I'm not sure why I wasn't already running the latest version.

    But I do worry about the future when the warranty is over, the service advisor said that the customer is able to download and install software updates themselves from Toyota's website. I think this is the site he was referring to Home | Toyota Software

    I think the head unit is also able to download and install updates through it's cellular internet connection, not sure why it didn't do that or notify me of an update.
     
    AndersOne, wrtboy168 and Sedril like this.
  2. wrtboy168

    wrtboy168 Junior Member

    Joined:
    Dec 12, 2023
    56
    13
    0
    Location:
    Northern California, USA
    Vehicle:
    2024 Prius
    Model:
    LE
    how can one tell what software version the head unit has?
     
  3. AndersOne

    AndersOne Member

    Joined:
    Jun 10, 2023
    198
    118
    0
    Location:
    Europe
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    Yeah so much about OTA. Or it rebootet because of automatic update?
     
  4. wrtboy168

    wrtboy168 Junior Member

    Joined:
    Dec 12, 2023
    56
    13
    0
    Location:
    Northern California, USA
    Vehicle:
    2024 Prius
    Model:
    LE
    found out the heat unit software version is 1668. not entirely sure how ota updates work.