Anyone else here have problems with Parts.com?

I've ordered several things from them and they all arrived in a reasonable amount of time. I couldn't tell you about problem resolution, as everything worked ok.

 

I checked my email history for Parts.com. There was an initial email confirming my order. Then a day later there was an email stating that the parts were shipped. They shipped FedEx ground, with tracking (which allows you to query where your package is in the FedEx system).

Did you get any email back from them confirming your order? Did the order show up on your credit card account?

Their prices are the best I've found, but that probably also means that they run a lean operation that doesn't allow instant response to emails. When I need something quickly, I just go to my local dealer. They are particularly good at handling a "give me a new one of this thing" requests. But if the timing isn't critical, and I can find the part in the parts.com database, then I order it from them. Sure beats paying my dealer's prices that are about 20% higher than parts.com shows as list price (before their discount!).

 

I ordered my fog light mounting brackets from parts.com. They shipped and arrived promptly. They were actual Toyota brackets. Good price compared to dealer pricing. As other have stated, they shipped via FedEx andI was able to track my package online.

 

I have ordered two or three different parts from them for my Jeep Grand Cherokee in the past and never had any problem with them. Their tracking status worked fine and I was able to track the parts to my house.

Sorry you are having problems.

 

Funny how things go. I ordered about a 2 months ago from them and I got those caps, filters and all kinds of stuff for my Kia van. They went out of their way for me to ship USPS and they ended up accidently shipping UPS. Took em four days to round up the parts and ship. They even absorbed the cost of shipping UPS (probably 30-40 bucks).
I was very pleased with them. The communication was great (at least with the Toyota and Kia side of the house).
Sorry to hear about the problems.

 

I ordered from parts.com once a few weeks ago, and it was nothing but problems. The part was a black right door molding for a VW, whose VIN # I provided. Found the part, and cutaway picture of it on their website, at a good price. Rec'd a primed (not black, as I ordered) fender molding not door molding (3 inches, not 2.5 feet, long).

Emailed them (no phone #...). No answer. Email again. Response: all of them come primed now. Me: regardless, this isn't even the right part, not just the wrong color. A: you have the wrong part #, the catalog you ordered from is wrong. Me: uh, the catalog is your website, and you say on your website that you verify everything if I give a VIN #; will you replace it with the right part? No further substantive response.

They've not answered my request for them to provide return shipping for the return (not exchange, since they haven't been able to tell me whether they have the part in some color, and catalog part # doesn't seem to match... and no one will tell me what's up...) due to their screwup.

Sent it back on my dime (was only $3.38 to send back), and am contesting the entire charge with my credit card company --- since even if they do refund my money for the items, they don't seem to be planning to refund the $10.99 shipping they charged me (and wouldn't have if they didn't falsely advertised, or at least checked the part prior to shipping...).

I won't ever order from them again.

 

I've had no problems with them, although, as you said, they are hard to communicate with. My order came through on time, and were quality parts. They really should open up their contact paths. Why keep customers wondering?

Jim