ARUGH! DEALER VENT!!

<div class='quotetop'>QUOTE(GoEco @ Jun 8 2007, 06:53 PM) [snapback]458358[/snapback]</div>

Boy can I sympathize. What's the point of having an appointment when they work on the car whenever they darn well please? IMO, I think you missed a perfect opportunity to have your family avail themselves of the dealer's hospitality. You should have let the kids run around the showroom. I'm sure your car would have been on the rack in no time. It also seems the job of Service Writer does not require attention to detail. If you are lucky you'll get to complete a Customer Satisfaction form and hurt them where it counts. If you are still ticked call Toyota's toll free number and let them know about the dealer's crappy service.

 

Toyota has barely any control over the dealers, ESPECIALLY in the service department. Dealers are all independently owned. If you call Toyota they're going to refer you to the dealer's GM. Thats where you should go.

I learned a long time ago to rent cars. It costs $30 if you don't get them free (Lexus gives free loaners for everything, Toyota only for service over 4 hours), and they can do the work whenever they want and you won't be sitting around. Both my Lexus dealer and my Toyota dealer know to have a loaner ready for me when I drop off for service, even an oil change. I NEVER wait.

 

I'm sure they'd service it, I don't know if you'd want them to though at $100 an hour for labor LOL.

My Toyota dealer offers a loaner for everything over 4 hours, but thats the dealer chain that does that, not Toyota. Almost all Lexus dealers offer free loaners for ANY service, although they're only required to for service over 4 hours by Lexus.

But at any event, just rent a car. My dealer rents the Prius for $45 a day and Corollas and Scions for like $30. Its totally worth $30 to me not to be trapped on foot or at the dealer for 4 hours. I drop the car off the evening before, pick up the loaner, and stop by the evening after. They can take as MUCH time as they want.

 

I don't blame you about the car seats, thats a PITA. I'd have probably taken a walk too lol.

LOL, there are a lot of people who have their Lexus cars serviced at Toyota. In reality though its not much cheaper, Toyota's labor rate is probably $90 an hour, and at least when the car is new all the maintenance is pre-packaged at both Lexus and Toyota, Toyota winds up being $60 cheaper or so on like a 15k or 30k service, when you factor in the service you get from Lexus and the free loaner, its really no cheaper...

 

I have enough cars that I won't even wait for an inspection. I drop off, wife takes me home and I go back when I get a call. I hate waiting.

Now if I can only think of a way to leave body parts at the Dr. office for fixing :lol: