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Being ignored by Invisible Mask?

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by pdhenry, Jul 26, 2008.

  1. pdhenry

    pdhenry It's HEEERE!

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    I ordered a Hood/Fender/Mirror kit from Invisible Mask back on the 11th. I received an email acknowledgment of the order and my credit card was charged. I haven't heard about a shipment yet nor has anything arrived, so Thursday afternoon I sent an email asking if they had any status. No response. Is this typical customer service from them?
     
    #1 pdhenry, Jul 26, 2008
  2. pdhenry

    pdhenry It's HEEERE!

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    Never mind, it finally arrived.

    Took more than 3 weeks for them to ship, though.
     
    #2 pdhenry, Aug 6, 2008
  3. JamesWyatt

    JamesWyatt Señior Member

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    My father had the same problem with his order. He cancelled his about a week ago. When companies go on vacation they really need to leave a notice on the website, an email auto-replier, and a special phone message.
     
    #3 JamesWyatt, Aug 6, 2008
  4. Bshing

    Bshing New Member

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    I ordered mine on the 8th and got the same thing: An immediate reply that my credit card was charged but no shipment and no response to my e-mails. I am in no big hurry but they could at least let me know.
     
    #4 Bshing, Aug 22, 2008
  5. kazots

    kazots LifesaBeach

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    I'm not sure if I could have installed the mask myself. Tell me how it turned out.
     
    #5 kazots, Aug 23, 2008
  6. direstraits71

    direstraits71 Member

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    My experience was the same at the end of June. Credit card charged right away and then about 10 days to get a response from them. Received the order at around the two week point and was happy with the quality of the Hood/Fender/Mirror kit. Easy installation except for the mirrors. Gave up on those after one attempt and haven't tried again. Too much curvature to deal with.
     
    #6 direstraits71, Aug 23, 2008
  7. pdhenry

    pdhenry It's HEEERE!

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    The fender pieces were a snap; the hood took longer due to its size, and I would have had better results with firmer and more consistent squeegee pressure. I have some bubbles under the mask that haven't suctioned out satisfactorily. The mirrors are a little feathery along the edges - very difficult to get good coverage without creating stretch marks.

    I may redo in a year or two but the results weren't bad enough that I'm considering taking advantage of the at-cost do-over privilege.
     
    #7 pdhenry, Aug 23, 2008
  8. Frederickdawg

    Frederickdawg Active Member

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    Vehicle:
    2016 Prius
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    Four
    I wish I had seen this thread. Just found it by chance via Google.
    Order placed 17th, automated receipt received. Asked a question no response, two emails. One was sent a day before my order on the 16th and another e-mail after my order.

    LG-H901 ?
     
    #8 Frederickdawg, May 18, 2016
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