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Blackstone Labs oil analysis good customer service

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by 2009Prius, Oct 15, 2009.

  1. 2009Prius

    2009Prius A Wimpy DIYer

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    I just received reports from Blackstone Labs on two oil samples. It seemed that they had swapped the two by mistake so I called to ask. The woman on the phone went and verified that they did. She apologized and said they would not charge for the two tests. I think this is very good customer service worth praising, especially considering the bad economy we are experiencing now.
     
    #1 2009Prius, Oct 15, 2009
    GrGramps likes this.
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