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Can't play music from iphone 6 via bluetooth nor usb

Discussion in 'Prime Audio, Electronics, and Infotainment' started by Richard Youde, Jun 2, 2020.

  1. Richard Youde

    Richard Youde New Member

    Joined:
    Jun 2, 2020
    2
    0
    0
    Location:
    Lopez Island
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    Have a 2017 Prius Prime Premium. Had been playing music from thumb drive in usb port. Just tried playing music from my iphone6 via Bluetooth. It will connect, play for about two seconds then disconnect. Same thing happens if phone is connected via usb port. Had three calls with Toyota Customer Experience who first said I should get a software upgrade, then said there is no upgrade available and I should go to dealer. I have successfully used Google Maps from my iphone via Bluetooth. Love to hear your thoughts.
     
    #1 Richard Youde, Jun 2, 2020
  2. illumiN8i

    illumiN8i Active Member

    Joined:
    Jun 2, 2018
    178
    139
    0
    Location:
    Grand Rapids, MI
    Vehicle:
    2018 Prius Prime
    Model:
    Prime Advanced
    Sounds like they may be referring to the update described in this thread Software update from Feb 2020? | PriusChat
    Check it out and see if it applies to your car. The download site isn't the most accurate, so be sure to check the PDF TSB that is linked in that thread.
     
    #2 illumiN8i, Jun 9, 2020
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