Coastal E-Tech Doing Better?

Discussion in 'Gen 2 Prius Accessories & Modifications' started by blamy, Jul 16, 2008.

  1. blamy

    blamy Member

    Joined:
    Sep 18, 2007
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    Location:
    Central Florida
    Vehicle:
    2007 Prius
    I have heard a lot of bad things about these people so I just wanted to let everyone know of my latest order with them. I ordered thew EV mod for my wifes car on July 13th and received it via UPS on July 16th. I dn't know if their people skills have improved but if they keep delivering like that they probably won't need much in the way of people skills!:D Oh and it took about 15 min to install.FYI.
     
  2. chrisspaulding

    chrisspaulding sexy, high tech, fun

    Joined:
    Apr 28, 2008
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    Location:
    Kentucky
    Vehicle:
    2008 Prius
    .
    That's my experience too.

    They rock at making the components and shipping them out with good jelly beans and instructions.
    They suck at replying to e-mails and website management/design

    That being said...
    As I pretty much only care about their products, and they DO answer my customer phone calls, I rate them an 8 out of 10!
    .
     
  3. eclipse3g

    eclipse3g Junior Member

    Joined:
    Apr 24, 2008
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    Vehicle:
    2008 Prius
    I ordered a lockpick 3+ from them on Monday, on Tues its was already in the hands of UPS.

    Haven't used their email support, but orders seem to ship right out without delay.
     
  4. Darthvisor

    Darthvisor New Member

    Joined:
    Jun 5, 2008
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    Location:
    Mt. Pleasant
    Vehicle:
    2008 Prius
    I actually had a very good experience with their e-mail in that they responded within minutes of my question. This was during the middle of the day a few weeks ago.
     
  5. theflood

    theflood New Member

    Joined:
    Jul 16, 2008
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    Location:
    San Diego, CA
    Vehicle:
    2008 Prius
    I just emailed the site yesterday asking if the lockpik 3+ will work with the 7.1 version NAV software. Does anyone have that version and using lockpick 3+ ?
     
  6. SuperDuperCruizer

    SuperDuperCruizer New Member

    Joined:
    Jul 8, 2008
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    Location:
    Laurel, MD 20708
    Vehicle:
    2008 Prius
    I installed the Lockpick 3+ on my 08. Works great.
     
  7. chrisspaulding

    chrisspaulding sexy, high tech, fun

    Joined:
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    Location:
    Kentucky
    Vehicle:
    2008 Prius
    It does. No worries
     
  8. eclipse3g

    eclipse3g Junior Member

    Joined:
    Apr 24, 2008
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    Vehicle:
    2008 Prius
    Ordered the Lockpick 3+ on Monday, and it arrived on Friday.

    No complaints here on their order processing and shipping.

    Maybe PriusShop can learn something here.
     
  9. Dan Emerson

    Dan Emerson Junior Member

    Joined:
    Sep 23, 2008
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    Location:
    DeBary, FL
    Vehicle:
    2008 Prius
    I also just ordered a Lockpick 3+ for my 2008 Prius. It arrived in about three days. I had also emailed them two or three times prior to ordering. Their email replies could have been faster, but they did get around to answering my questions and I bought the device. I had it installed today and it works great!
     
  10. BFAyer

    BFAyer Junior Member

    Joined:
    Nov 3, 2007
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    Location:
    Gloucester, VA.
    Vehicle:
    2008 Prius
    My wife ordered me the lockpick 3 on the 15th. It arrived in 4 days. Unfortunately the lockpick did not work (DOA).

    I got on the phone and they sent out another. It arrived today and works fine.

    We did everything over the phone so I can't say what the email situation is.

    No complaints here.
     
  11. aaf709

    aaf709 Ravenpaw of ThunderClan

    Joined:
    Apr 23, 2005
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    Location:
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    Vehicle:
    2005 Prius
    Good thing they're going in the right direction. It was different when I ordered.

    It depended on whether they have the product in stock or not. If they do it's out to you fast. If not you have to wait, generally without knowing why.

    For me I ordered an Auto-Lock and Nav Kit in April '05. I got the Auto-Lock in September '05 (after I had complained in July on a Yahoo group and made several calls) and the Nav Kit in January '06. I ordered the EV kit in February '06 and it was shipped out the next day.
     
  12. prmrpwr

    prmrpwr New Member

    Joined:
    Dec 27, 2007
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    Location:
    Tiburon, CA
    Vehicle:
    2007 Prius
    I have been ordering from them for two years --
    '06 Prius (totaled in SF): Hitch, EV switch, Lock Pick and more; never any problems and excellent service.

    '07 Prius (replacing the totaled '06): They sent me a hitch bracket I needed (for free!), replaced (for free!) the EV switch I tried to transfer but broke the pin on and helped my configure the Lock Pick 3 I bought. Phone service is instant and stellar, even their new email support is within a few hours.

    My sense is that whatever problems they've had in the past (real or trumped up by dissers) are no longer an issue.
     
  13. krmcg

    krmcg Lowered Blizzard Pearl Beauty

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    May 15, 2008
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    Location:
    Whittier, CA
    Vehicle:
    2016 Prius
    Model:
    Four
    I had a one-week turnaround from order to delivery to Southern California. I got a same-day response on an email question regarding product features.
    Their performance has been remarkably good - even providing a list of installers in California as requested.
    Thumbs up from me!
     
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