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Dealership Not giving out Part Numbers

Discussion in 'Gen 2 Prius Main Forum' started by SureValla, Dec 13, 2010.

  1. SureValla

    SureValla Member

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    I just called 3 dealerships in the NY/CT area this morning for a part number. All of them refused to give me the numbers saying it was their policy. Eventually I found one in upstate NY that would.

    Still has anyone experienced this before? Just wondering if its just the NYC market that is keeping these things so close to their chest.
     
    #1 SureValla, Dec 13, 2010
  2. Patrick Wong

    Patrick Wong DIY Enthusiast

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    #2 Patrick Wong, Dec 13, 2010
    1 person likes this.
  3. SureValla

    SureValla Member

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    thanks, I had seen that on another one of your posts. Just thought it was rude of them.
     
    #3 SureValla, Dec 13, 2010
  4. Ryanpl

    Ryanpl Active Member

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    I agree that it is rude of them, however it is also self preservation. If they provided you with the part number then you could order it online or shop around for the lowest price. If you want into their parts department then just how likely are you to leave w/o the part? While I never know about the site Pat posted I've gone to online Toyota parts dealers and clicked until I found the part numbers I needed.
     
    #4 Ryanpl, Dec 13, 2010
  5. SureValla

    SureValla Member

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    I was thinking of it in the context of my job. As a helicopter blade design engineer part numbers are so vital to my job and to the customers I work with.

    It would be absurd if we refused to give out the part number for the things we engineer. I guess you can't really shop around for helicopter blades though.
     
    #5 SureValla, Dec 13, 2010
  6. xs650

    xs650 Senior Member

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    +1 and...
    I'm not a great fan of dealerships, but will comment that people calling for part numbers take up the parts departments time with a low probability of making a sale.
     
    #6 xs650, Dec 13, 2010
  7. SureValla

    SureValla Member

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    oh definitely agree with that but the way I see it is I spent $27,000 on a car from Toyota, part of that deal should be telling me what I need to know about it.

    aka if you want me to spend that much again you'll provide this support which doesn't cost you anything.
     
    #7 SureValla, Dec 13, 2010
  8. CharlesJ

    CharlesJ Member

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    Nope, not too many parts stores for them;):D
     
    #8 CharlesJ, Dec 13, 2010
  9. xs650

    xs650 Senior Member

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    Labor isn't free and not giving out part numbers is a common response at many if not most parts counters.
     
    #9 xs650, Dec 13, 2010
  10. CharlesJ

    CharlesJ Member

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    Yep, but they get paid even when standing around, right, chit chatting bs?
     
    #10 CharlesJ, Dec 13, 2010
  11. xs650

    xs650 Senior Member

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    I care about your problem even less than the parts guys do, have a nice day.
     
    #11 xs650, Dec 13, 2010
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