Dealing with Dealer - Post Sale

Go directly to the Sales manager or general manager of the dealership and explain it to him/her don't deal with the salesperson

 

Hmm...

This is sort of a difficult situation, since your 8 year old son "thinking" he saw the other set of keys isn't a strong starting place.

But basically, you're saying YOU were given 1 set...and never received the second.

What is really wrong here, is the attitude of the salesman. Unhelpful and defensive is not correct. Even if HE thinks he gave you both, even if he thinks you are wrong, as a representative of his dealership and Toyota, he has no place becoming defensive, combative or unhelpful.

If the problem doesn't just resolve itself? In other words, if the key just doesn't show up? Then I'd second the advice to climb up the ladder at the dealership.

You are the consumer. You just made a big purchase from them. They should be helpful and understanding NOT defensive and unhelpful.

Unfortunately just another story about how crappy dealerships can be....

 

I'm amazed that they are being so unhelpful, especially since you haven't completed any of the surveys yet. My dealership seemed to live and die by what my survey responses would be.

Good luck. Definitely climb the chain of command.

 

My story is different but still very frustraiting. I bought the car on 3-2-11. It took 14 phone calls, 9 emails, and 3 trips to DMV to finally get my plates on 4-6-11 (driving around with expired temp plate since 4-1-11). Then I get another call on 4-6-11 asking if I had finally gotten "my plate problem" fixed. I told the manager yes but it was bull pucky having to go through all of that. He said he was sorry but glad everything worked out, BUT on another note did I know that I had a past due payment. WHAT! I am waiting for the paperwork from you telling me witch bank and all of the details. He said it will not affect my credit if I give him my card number and make a payment over the phone. Said no problem but this is more bull pucky and their screw up. I will never let anyone I know go their to buy a car. I just hope they will send me the info about payments and the bank.

Service before the sale was good to great.

Service after the sale HORRIBLE!!!

Love the car hate the BS

 

Last year, I had some "problems" when buying my car. Mysteriously the surveys never showed up???

Call me a conspiracy theorist, but I think the dealerships have a way of making sure "if they want" that you never get those surveys. How hard is it to "accidently" enter in the wrong address?

Unfortunately? It seems with MOST...not all, but most dealerships, your leverage disappears the Nano-Second the ink of your signature appears on the purchase or lease contract.

 

I never got a survey from my purchase either. I wondered if it was related to my writing Toyota Financial Services requesting that they cancel my GAP coverage and refund my money as I didn't request it. I'm just saying.....

 

I purchased my Prius on 2/25. Since then I received a survey from Toyota on my purchase experience (received 3/16), and then another survey from Toyota on issues/problems/quality on the vehicle itself (received 3/30).

 

Your FOB has a key number on it. Be sure to give your dealer that key number so they can use it to help them locate your 2nd key. My next step after the General Manager is to contact Toyota Customer Service (number in the owner's manual) and explain the situation. The dealer will get this figured out in spite of your salesman.

Welcome to PriusChat and congrats on your new Prius. Enjoy the high MPG's, technology and low-emissions.

 

Funny. I just got a call from the dealer just now while reading this. I didn't recognize the phone number so I almost didn't answer it. He was just asking how I was doing and thanking me for my purchase. I asked him if he could disable the reverse beeping, and he said that he didn't know. Oh well. I'll just take it in sometime next week...

 

+1 After a few horrendous dealngs with my Chevy dealer's service department (5 distributors, 3 A/C compressors) I noticed on my receipt that EACH customer data firld had been changed, e.g. street address from 2255 to 5522. Just enough so they hoped I wouldn't notice.

I got it touch with corporate headquarters. Bottom line, the extended warranty was extended from 60,000 to 100,000 miles, and the money I had already paid fro the extended warranty was refunded.

MORAL: Don't be afraid to climb those golden stairs.

P.S. The dealership was very nice to me after that.

 

Talk to a manager! Demand a spare key be produced at no cost to you

 

Hey, sorry to bug ya, but shouldn't your location quote be, "Is This Heaven? No, it's Iowa." At least that's how I remember the quote, but at my age, the membery gets fuzzy.

By the way, as you probably know, a replacement FOB cost a few hundred so I'm sure your salesman covering up his tracks since he may have lost the original!

 

Thanks for the update. I've been anxious to hear that you succeeded in obtaining your rightful 2nd key. It's too bad you had to jump hoops, holler and hammer the dealership. Make sure that 2nd FOB works before you tuck it away.

Drive your new Prius in peace!