I received and email from the desk of the Enginer Team..... It seems that the customers are getting out of hand with their complaints and requirements. What would it happen to the common JOE that it's several hours or days away from a "installer" shop. This equipment will NOT longer be a DIY Kit for the public as intended. Dear mrbigh, After the Enginer product was introduced 18 months ago, the product has been improved significantly and sales increase to over 450 units. As sales increase, Enginer is no longer able to support their customers in desirable timely manner. Starting February 1st, Enginer will no longer offer the product to end users directly. We will have dealers to distribute the product and service to you. Dealer will set price based on their service offering and living cost index. Our focus will shift to product development, production and quality control as well as supporting our dealers and installers instead of individual customers. Thanks again for your support. Regards, The www.Enginer.us Team.