Entune Login

Discussion in 'Gen 3 Prius Audio and Electronics' started by geodosch, Jun 13, 2016.

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  1. geodosch

    geodosch Member

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    Entune frequently prompts me for my login information when I start the app on my Android device. If it's not already logged in, any app that I try to launch from the audio system fails. I have not been able to determine any pattern as to when the existing login is 'lost'. It can go for days or weeks without requiring a login, and even after rebooting the login is usually retained. But seemingly at random it will require me to provide a username/password to start Entune on my phone, sometimes on consecutive days.

    It's fine that there is password protection on the Entune app, but there should be no need to require reauthorization except for if I install Entune on another device, or reinstall it. I have email apps that haven't required re-entering my account password for years, unless I change my email password. And the information someone would gain access to there is far more serious than if they got into Entune on my phone. I rely on locking my phone to provide that security.

    I sometimes think to check that I can launch the Entune app before I get in my car, since trying to enter login information while driving is very dangerous. But needing to do that check every time I'm going to drive somewhere is tedious, and should not be necessary. If this is a bug where Entune loses the login credentials, it needs to be fixed. If it's by design for security reasons, that decision needs to be rethought.

    Has anyone else had similar a problem?
     
  2. PearlBlizzard

    PearlBlizzard Member

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    Totally agree. Happens to me at the worst times too. When I need instant traffic. There is no need for a password anyway. Once the car makes a handshake with the phone the first time, that should be it. And how is it safe to go through 7 menus just to start the map and open traffic. It should be a standard button with a default for traffic or not. Entune is just awful and keeps getting worse.

    It would be great if a software genius out there could hack and redesign it to actually be functional.
     
  3. Donjuan

    Donjuan Junior Member

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    It's July 2017 and this is still not fixed. I'm having the same issue.
     
  4. liquidtenmillion

    liquidtenmillion Active Member

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    This is caused, at least for me, when your cellphone briefly loses signal while your car is starting the audio system and entune up.

    For example, if I start my car and immediately drive out of my garage quickly I will get the error because while the car was booting up the audio system my phone loses the wifi signal from my house and switches to cellular data. That very brief blip is enough to cause entune to fail to log in and to not retry until you put the password in.

    I get this every single time my phone has a "blip" in network connectivity while the car boots up, and only in that situation. It is a problem with the entune app not retrying if it doesn't get a successful login immediately the first time it tries. It will stay in that state forever at that point until you put the password again, so you could check it 5 days later and it wants your password still.

    If I wait in my garage for 15 seconds or so before driving off, it's good every time and keeps working during the wifi to cellular data transition.

    This is on my Gen 4 system, which is the same as the "advanced" systems from gen 3. Believe it or not, the "medium" system from gen 3 was the best entune of all time. You did not even have to have the app installed on your phone. It could go through the app on your phone, or it could go over standard cellular tethering over bluetooth. It worked every time when you went the tether with no app route.
     
    #4 liquidtenmillion, Aug 2, 2017
    Last edited: Aug 2, 2017
  5. MackNTosh

    MackNTosh New Member

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    The Entune app clears the username and password EVERYTIME I start the car because of a subterranean garage with no signal. This also happens where the WiFi is weak and the cell signal has not kicked in yet. Really, Toyota has dropped the ball on this, I like everything about the car execpt for the Entune app. They could fix it if they wanted to. Are there any Toyota support managers that have any integrity for doing the right thing to get the Entune app fixed for your customers?

    The problem is that the Entune iPhone app (and very likely the android app) are not native phone apps but are based on a website. When a website logs you off, the username and password are cleared, the same happens with the simple Entune app. A very small change that stores the username and password on the phone that thousands of apps use will fix this problem.

    The only way to use the app after the username and password are cleared are:

    A) You can pick up the phone (on the freeway), find and open the Entune app, touch the blank username field, *TYPE* your long email address as the username and type your complex password on the little keyboard while your driving. Or of course you can pull over to the side of the road EVERY time and type the long username and complex password into the little boxes. It is utterly freaking horrible that I need to do this EVERY time I get in the car!!!

    B) You do have the option of picking up the phone (on the freeway), opening the app, touching the blank username field, touching the Key icon that pops up above the keyboard, press your thumb on the button, scroll down through the many website names looking to find the myentune website item, touch it to fill-in the username and password. You need to logon to myentune website once on your phone to get the username and password into the iPhone's website password list. This is slightly better than typing your email and password every time.

    Those are your only two options. Toyota is creating a safety hazard for their customers by not fixing this broken Entune app. Toyota support is dumbfounded to understand why this problem exists although its super easy to replicate over and over. As a software developer I understand why this is happening and how Toyota can fix it. Really, just store the username and password in the phone keychain like ALL OTHER APPs do, use FaceID or TouchID. Really, it's not hard Toyota.

    Call Toyota Support and complain about this safety problem with the Enture app: 1-800-331-4331
     
  6. HurleyBird

    HurleyBird Junior Member

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    Hi everybody I've been a stalker on this website since I bought my first Prius in June of this year. Love the car but I gotta say this Entune logging out really has me worked up more than it should. liquidtenmillion and mackntosh seem to have hit the nail on the head with the cause and only conceivable solution is to re-enter your entire email address and password on the phone to get Entune to reconnect. I've looked into an app for iPhone that saves login information for apps as kind of a shortcut to re-enter your credentials but it's a paid app and although it's only a few bucks a month it's the principle at this point. We spent a lot of money for something to just work, not go into a hard error if cell signal is momentarily lost during startup. Has anybody come up with a viable solution or is there an update coming that changes the way the car and app communicate that you've heard about? I have seen the latest bulletin put out by Toyota that basically says the update on November 13, 2018 is going to remove pandora from entune but says nothing about bug fixes.
     
  7. liquidtenmillion

    liquidtenmillion Active Member

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    I have finally just decided to replace my stock navigation radio with a pioneer avic-w4400nex, CarPlay and android auto compatible.

    The email about removing pandora was the final straw. The only things I used the entune stuff for was Pandora, Destination Search(to find POIs that aren't in the nav database) and Fuel Prices.

    CarPlay will get me all that and more, plus with no bugs and no need to re-login to the app all the time and way way faster.
     
  8. HurleyBird

    HurleyBird Junior Member

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    Just a quick update IOS 12 that just came out last week does have a feature to save website and app login and passwords. So when you get to a login screen like Entune a key icon appears and let's you one-click autofill your saved credentials.

    I also discovered that if I turn off my wifi on my phone before I turn on my car the login fails much less frequently I suppose because of the momentary downtime from wifi to cell data. But now I have to remember to turn wifi back on when I get to work or home.

    I have the 11" screen so replacing the head unit to a carplay compatible isn't really feasible at this point so the best I can do is work-arounds right now. Thank you for the feedback though liquid.
     
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