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Fake oil change from dealer, maybe??

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by rrg, Jan 17, 2012.

  1. rrg

    rrg Active Member

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    So I got my first oil change at the dealer at 4200 miles this Jan. 6. I also did the obligatory 1000 mile oil change on my own and added a magnetic oil plug.

    Well a few days went by and I checked the oil level.
    Yes, they over filled it no biggy I figured it would happen.

    So just today Jan. 17 it was warm enough outside to use my little oil extractor pump that uses a tube in the oil dip stick to remove some oil.

    Guess what it's dark as molasses.

    1.) Either the overfill splashed so much it turned the oil dark.
    2.) They never changed the oil but charged Toyota for the oil change.

    QUESTION:
    What can we do to make sure the oil is changed?

    Next time I will remove some in a container before the oil change and after compare it with some removed oil using my little 12v oil pump in the parking lot?

    I am mad :mad:they made me wait for the FAKE service and IMO lied.

    On the other hand I am glad I caught it and know the true mileage on the oil.
    I will also check to see later if they actually changed the filter because my initial oil change was with a Mobil 1 filter not OEM Toyota filter.

    So be aware or prepared.

    I am going to ask questions and hear from the tech it was done and then check it.

    I would love to catch them in a lie next time.:argue:

    my2cents.
     
  2. 32kcolors

    32kcolors Senior Member

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    There's no "obligatory 1000 mile oil change."
     
  3. fotomoto

    fotomoto Senior Member

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    I turned 25k miles this weekend and never used one of the "free" oil change coupons. Wanna' guess why? ;)

    Next time take a clean white napkin, swipe the dipstick in front of the service manager when you drop it off, then again when you get the car back and compare the two.
     
  4. rrg

    rrg Active Member

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    Napkin I like that idea, quick and dirty. (ha)

    Definitely Not mandated at 1000 mile but for me, I like to do it on all my new cars.
     
  5. ursle

    ursle Gas miser

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    I imagine it could happen, either jack up the front or drive up on ramps and smear some grease on the oil drain plug, then when you get home after the service jack it up or drive it up again and check your grease smear, now if you have it jacked up, why not jack up the rear and change your own oil, no questions about how much was added, was it synthetic, what filter, what viscosity?
    Or just let the dealer do what the dealer does best.
     
  6. spiderman

    spiderman wretched

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    I assume this was under the Toyota Complementary Maintenance? If so, they won't change your oil @ 4,200 miles, but rather check fluids and rotate tires. At 10K they will do the oil change. Did they actually state they did the oil change on the paperwork?
     
  7. rrg

    rrg Active Member

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    The invoice does say did the 5000 mile maintenance:

    PERFORM FACTORY 5000 MILE MAINTENANCE
    ROTATE TIRES
    ADJUST TIRE PRESSURES
    CHECK FLUID LEVELS
    PERFORM MULTIPOINT INSPECTION
    SYNTHETIC OIL
    But I don't see a price after the oil line.

    They also did a Battery Test with a Test Report copy given to me

    I was told they scheduled me to come in for the 5000 oil change.

    OK, if not scheduled per the invoice they did add oil to a perfectly level oil reading. That's bad.

    So be sure to always check it even if they don't change it.

    I will get clarification next time.
    Thx.
     
  8. 32kcolors

    32kcolors Senior Member

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    So if you don't see a price that means they didn't change the oil on purpose per factory recommendations.

    They're just in the habit of calling it oil change because most models still require oil change every 5k miles.
     
  9. JimboPalmer

    JimboPalmer Tsar of all the Rushers

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    Well at least his oil was not changed TWICE unnecessarily, just the once at 1000 miles.
     
  10. 32kcolors

    32kcolors Senior Member

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    Unless the OP didn't know any better and replaced it with dino oil.
     
  11. NineScorpions

    NineScorpions Economy, Meet Style!!

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    The warranty and maintenance guide for the 2011 states the following:

    5k
    check installation of driver floor mat
    inspection / adjust fluid levels
    rotate tires
    visually inspect brakes

    Additional maintenance under special conditions at 5k
    Replace engine oil and filter if...
    Driving on dirt or dusty roads
    Repeated trips less than five miles under 32F
    Extensive idling and/or low speeds such as police, taxi, delivery

    Did you meet any of the special conditions? Otherwise it should not have been done...and if was under the complimentary service, they just wasted time and money.
     
  12. Paradox

    Paradox Prius Enthusiast / Moderator
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    10,000 mile oil changes is what is req'd (unless you meet specific criteria which is still at 5,000 miles) so unless you wanna pay they won't change it at 4200 miles for free.
     
  13. fotomoto

    fotomoto Senior Member

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    My car was built in Jan. '10, dealer got in Feb and put it into service, I bought it Oct. with 70ish miles and put 1,000 miles on by that December so I changed the oil. By my manual, I was 6 months late. ;)
     
  14. JimboPalmer

    JimboPalmer Tsar of all the Rushers

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    I was wrong.

    http://www.yellowtailmusic.com/audio/katz/wrong.mp3

    I drive 30,000 miles a year, I forgot there IS any other criteria than mileage. I have an oil change every two months, but I am not thinking months when I do them.
     
    1 person likes this.
  15. NineScorpions

    NineScorpions Economy, Meet Style!!

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    I prefer to change my oil sooner as well...just habit. But is it not true that 10k on a hybrid car is not the actual mileage on the motor due to EV use? So 10k is really like 8k? Does the frequent motor start and stop offset that? Of course time is factor as well.
     
  16. fotomoto

    fotomoto Senior Member

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    Well since Dec.'10, we've put another 24k more miles on it so, like you, we're back on the mileage interval. :eek:
     
  17. jim256

    jim256 Member

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    I've got 13k miles on ours, and the oil barely has a tint, changed once per year (June '10, June '11) by the selling dealer, delivered before the 24 month free service coupons began. Any idea what caused the sudden darkening assuming you viewed the dipstick between your 1k and their 4.2k visit? If they did not charge anything on the invoice line, I doubt they added anything.
     
  18. 32kcolors

    32kcolors Senior Member

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    Maybe the OP replaced the original synthetic oil with dino oil at 1k. Synthetic oil shouldn't be "dark as molasses" even after 10k.
     
  19. JimN

    JimN Let the games begin!

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    The invoice from my oil change (paid by the dealer) lists the multi point inspection at $11.50 which is credited out. The oil, filter, gasket, etc. are all N/C.

    I don't believe syn oil can get black.

    Look up your maintenance records at http://www.toyotaownersonline.com/index.html to see what they did.
     
  20. spiderman

    spiderman wretched

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    My last change (8K) was pretty dark... not molasses black but dark. Probably should have sent it in for UOA.