Faulty hood latch?

2023 LE FWD - For some reason whenever I pull the hood release lever, the hood does not fully unlatch like it's supposed to. It partially releases so that I have to squeeze my fingers under it in order to access the lever under the hood. Anyone else have this problem or any ideas how to fix it? I've gotten a little look at the latch mechanism but not fully sure how it operates.

 

Update: I walked outside right after posting in order to video the issue. For some reason, it worked for the first time since I bought it last week. No idea why.....