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First Trip to the Dealership for service

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by eseerc, May 8, 2012.

  1. eseerc

    eseerc Junior Member

    Joined:
    Mar 21, 2012
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    Location:
    Central PA
    Vehicle:
    2010 Prius
    Model:
    II
    Hi All

    I've posted a few questions on here already concerning my used 2007 Prius I purchased a little over a month ago. Thank you for all of the help!

    I hit 5k miles already on it, so I arranged an oil change with the dealership I purchased it from. At the suggestions of many on this forum, I also requested the transaxle fluid to be flushed and replaced. My Prius has 57k miles and I do not think it has ever been done before.

    The dealership performed the oil change and rotated my tires. They performed an alignment on the vehicle at no charge, since it needed an alignment and I had only had the vehicle less than 2 months. However, the dealership refused to do the transaxle fluid. They cited that they checked the fluid and nothing was wrong with it. In good conscience, they could not put a cost on me to replace something that did not need replaced.

    Essentially, the dealer was giving me the same talk that the fluid should last at least 100k miles and likely much more. I believe the word "lifetime" was also thrown in, I cant remember.

    So I am a bit torn now as to what to do. Any thoughts?
     
    #1 eseerc, May 8, 2012
  2. tv4fish

    tv4fish Member

    Joined:
    Oct 21, 2011
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    Location:
    Minnesota
    Vehicle:
    2010 Prius
    Model:
    II
    It's your money and I am surprised that the dealer would not/did not do as you requested. Even though your vehicle "only" has 57K miles on it - the fluid has been in there for 5 years. I would insist that they change it or I would take it elsewhere.
     
    #2 tv4fish, May 8, 2012
  3. edthefox5

    edthefox5 Senior Member

    Joined:
    Jul 25, 2007
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    Location:
    Clearwater, Florida
    Vehicle:
    2007 Prius
    Model:
    Two
    I changed my fluid at 5,000 miles just to get all the manufacturing
    wear out. It did not look good. Its the bottle in the middle labeled WS 5K.
    I would try another dealer as its important to change it. Very cheap insurance.
    And I would change the Inverter Coolant too.
     

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    #3 edthefox5, May 8, 2012
  4. seilerts

    seilerts Battery Curmudgeon

    Joined:
    Mar 7, 2010
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    Location:
    Santa Fe, NM
    Vehicle:
    2005 Prius
    Try to find a non-dealer shop to work on it. Most Toyota specialists will have no problem servicing your car.
     
    #4 seilerts, May 8, 2012
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