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Free wheel alignment and balance

Discussion in 'Gen 1 Prius Plug-in 2012-2015' started by Andyprius1, Mar 23, 2013.

  1. Andyprius1

    Andyprius1 Senior Member

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    Has anyone availed himself of this service in the first year?
     
    #1 Andyprius1, Mar 23, 2013
  2. retired4999

    retired4999 Prius driver since 2005

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    Not on my 2012 but I did on my 2005, No problem with dealer they were happy to do it!
     
    #2 retired4999, Mar 23, 2013
  3. bisco

    bisco cookie crumbler

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    is this a part of the 2 year free service?
     
    #3 bisco, Mar 23, 2013
  4. retired4999

    retired4999 Prius driver since 2005

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    I do not think so. I think it's a one year thing. If you think you have a front or rear out of alignment they will check and fix if some thing is wrong.
     
    #4 retired4999, Mar 24, 2013
  5. Andyprius1

    Andyprius1 Senior Member

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    Must be done within the 1st year.The service writer refused at my dealership, said he never heard of such a warranty. But I'll return to him and educate him. The problem is, they get trained by situations, when a customer knows and the writer doesn't! That's because they do not own these cars so they are ignorant, because of a training program centered on the Dealerships interest only. Also one does not know if the balance and alignment is off unless you get it checked. So get checked before the first year is up!
     
    #5 Andyprius1, Mar 24, 2013
  6. Jonnybegood

    Jonnybegood New Member

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    Is this true for the new prius v also? This is why Prius Chat is so helpful as unique infomation like this comes up all the time.
     
    #6 Jonnybegood, Mar 24, 2013
  7. bisco

    bisco cookie crumbler

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    honestly, i'm afraid to let them touch it.:eek:
     
    #7 bisco, Mar 24, 2013
    lensovet likes this.
  8. mrbigh

    mrbigh Prius Absolutum Dominium

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    I agree, I'm in the same situation....
     
    #8 mrbigh, Mar 25, 2013
  9. raimix

    raimix Member

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    last time i was in, they said one of my tire is bit off but very slightly and didnt recommend alignment.
    when i asked about one time alignment warranty, my service advisor said haven't heard of such thing.
     
    #9 raimix, Mar 25, 2013
  10. mrbigh

    mrbigh Prius Absolutum Dominium

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    to the ones with a full knowledge of the "free-wheel-alignment-and-balance", can you please
    post a written reference about this for educational purposes?
    Thank you
     
    #10 mrbigh, Mar 25, 2013
  11. retired4999

    retired4999 Prius driver since 2005

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    All I know is that they did my 2005 back then and said it was covered, I said great! Sorry thats all I really know. I have had no reason to check on the 2012's. Sorry!
     
    #11 retired4999, Mar 25, 2013
  12. Francos

    Francos Member

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    Where is the information about this warranty? warranty booklet, manual, or the web site? I need something to show the dealer in case they do not know it.
     
    #12 Francos, Mar 25, 2013
  13. Andyprius1

    Andyprius1 Senior Member

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    It is in the warranty booklet, the only item with a one year limit! Specifically:warranty and Maint Guide, Page 13, Second Paragraph.
     
    #13 Andyprius1, Mar 25, 2013
    Hi Burrito!, retired4999 and Francos like this.
  14. bisco

    bisco cookie crumbler

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    thanks andy!(y)
     
    #14 bisco, Mar 25, 2013
  15. Andyprius1

    Andyprius1 Senior Member

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    . You are very welcome, Francos. And Ret 4999
     
    #15 Andyprius1, Mar 26, 2013
  16. Totmacher

    Totmacher Honey Badger don't give a carp

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    Tried it after putting my springs on, service writer laughed at me and shook his head. Ahh well can't argue that one.
     
    #16 Totmacher, Mar 26, 2013
  17. raimix

    raimix Member

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    aftermarket spring?
    my dealer said tire balance is honored if the car is in need of one, didnt get back to me on alignment yet.
     
    #17 raimix, Mar 28, 2013
  18. Totmacher

    Totmacher Honey Badger don't give a carp

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    alignment. I wouldnt have a need for balancing after lowering.
     
    #18 Totmacher, Mar 29, 2013
  19. Andyprius1

    Andyprius1 Senior Member

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    Am at dealership now and the Manager is giving me a hard time and wants to discuss semantics. They will only road check for tire balance, says they will perform an alignment check. We will see. Can anybody give me the on line corporate address or tel # ? TY
     
    #19 Andyprius1, Apr 22, 2013
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