Free windshield replacement offer - anyone tried it ?

Discussion in 'Prime Main Forum (2017-2022)' started by GKL, Dec 30, 2025 at 10:49 AM.

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  1. GKL

    GKL Active Member

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    When we took our 2020 Prius Prime to have routine maintenance yesterday there was a rep there from Safelite who showed us about 4 - 6 tiny dings on our windshield and said it increases the risk of the windshield cracking and said since we had full insurance coverage the insurance company would pay for the windshield replacement 100% including the calibration needed afterwards and even do it at our location.

    Has anyone had this offer and was it worth doing ?

    I figure since it was no cost out of pocket, why not ?
     
    #1 GKL, Dec 30, 2025 at 10:49 AM
  2. evpv

    evpv Active Member

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    I wouldn’t replace it unless it was cracked or the chips were large and distracting. There is always some risk of damage when replacing a windshield, calibration issues etc.

    Plus we all end up paying higher insurance prices if everyone replaces a $800 windshield when it gets a few chips.
     
    #2 evpv, Dec 30, 2025 at 11:02 AM
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  3. GKL

    GKL Active Member

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    Thanks for your reply !

    It was explained that with as many chips as there was it made an increased risk of cracking, and we were told we live in one of the states where it is against the law for them to raise rates for having a windshield done.

    I had mixed feelings about having it done but want to err on the side of caution when it comes to safety.

    Safelite is supposed to have a good reputation so I would expect the calibration to be done right.
     
    #3 GKL, Dec 30, 2025 at 11:32 AM
  4. bisco

    bisco cookie crumbler

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    that's quite a little profit center the dealer and safelite have going on.
    MA is the same way. but i would contact my insco first, and tell them what they said, for their opinion on the windshield structural integrity. maybe they have an inspector who can look at it.
    calibration makes me nervous too. i would want to be covered if there were any problems.
     
    #4 bisco, Dec 30, 2025 at 1:53 PM
  5. VelvetFoot

    VelvetFoot Active Member

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    I would say wait for a crack.
    In my experience, once you get a little crack, it gets big in a hurry.
    The sensors add complexity and $.
    First it was tires, now, windshields. Nevermind mirrors. :)
     
    #5 VelvetFoot, Dec 30, 2025 at 4:49 PM
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